Protective Services Officer

What We Offer

This position is PRN/ON CALL - provides coverage for any day/night shifts, as needed only. Can also have the opportunity to cover shifts at other facilities in the Charlotte region. Join Novant Health as a Protective Services Officer with the highly respected Protective Services team, where your work supports a safe environment for patients, visitors, and healthcare team members in a fast‑paced, mission‑driven setting.

• Respond to emergency calls for assistance and ensure rapid, professional incident resolution.
• Monitor behavioral health units and provide direct support to clinical staff in high‑acuity environments.
• Participate in firearms training and other healthcare‑specific security programmes to maintain a safe, therapeutic setting.

• Strong Reputation:
  Be part of a team recognised by the North Carolina Private Protective Services Board.
• Paid, Comprehensive Training:
  Includes Armed/Unarmed Certifications, ASP Baton, OC Spray, BLS, and Aggressive Behaviour Management—led by certified in‑house instructors.
• Career Growth:
  Advance within a hybrid model of Private Armed Security and Company Police, with lateral and upward mobility across specialised units.
• Professional Gear Provided:
  Includes ballistic vest/carrier and a yearly uniform allowance.
• Education Support:
  Tuition reimbursement for college‑level coursework and degree programmes.
• Modern Technology & Tools:
  State‑of‑the‑art patrol vehicles, communication systems and protective equipment.
• Collaborative & Diverse Team:
  Work alongside experts in Emergency Management, Executive Protection, Community Patrol and Investigations.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  Healthcare Public Safety/Police, preferred.
• Licencimce/Certification: IAHSS Basic and/or Adv Training Certifications within 6 months of hire, required.
• NCPPSB Armed Security Office Registration Permit within 12 months of hire, required. NC state‑approved curricula for restrictive interventions (facility specific) within 3 months of hire, required.

• BLS/CPR within 90 days of hire through employment. Must qualify for and maintain a North Carolina Private Protective Service Board Armed Security Officer Registration Permit in accordance with annual training and qualification standards established by Novant Health.
• Public contact experience.
• Satisfactorily completes all required organisational and departmental basic, field and in‑service training courses as well as courses that support our Emergency Management efforts such as decontamination or hazardous materials awareness training.
• Basic computer skills.
• Ability to successfully complete generic and department‑specific skills validation and competency testing.
• Ability to accurately receive and transmit information by radio and telephone.
• Ability to translate observations and information into legible, complete and accurate reports.
• No criminal record. Maintains valid driver’s licence in the state of residence. Maintains compliance with the Novant Health Vehicle Use, Requirements & Guidelines Policy. Immediately notifies Director of Public Safety or Public Safety Manager of any and all charges relating to the operation of a motor vehicle and/or criminal complaint.

• Security, law enforcement or military experience.

Apply today to take the next step in your public safety career with a healthcare security leader.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth and teamwork, creating a space where everyone is respected, supported and safe to show up as their full selves.

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