Division Protective Services Specialist; Charlotte

Division Protective Services Specialist (Charlotte)

This position provides both physical and administrative security services for the Company. It protects employees, customers, authorized visitors, vendors, and Quik Trip and private property from harm; and deters illegal activity, theft, and vandalism within and upon Quik Trip's property while preserving Quik Trip brand reputation as the convenience retail destination of choice. This position also provides research and documentation for security incidents occurring on Quik Trip property.

Major Functions of this position:

• Conducts interior and exterior security checks of store grounds and as directed, Non-Store facilities.
• Identifying, reporting, and mitigating (within capabilities under the circumstances) observed life, fire, or safety hazards.
• Ensures internal sensitive areas and external access/egress points are secured per Corporate Security Standards.
• Ensures personnel and vehicles observed within and on Store property and Non-Store Facilities have legitimate business need for access.
• Initiates appropriate protocols, per Quik Trip Policies and Procedures for unauthorized personnel or vehicles.
• Logs results, actions taken, and unresolved mitigation measures for all hazards and security checks conducts and disseminates to appropriate Security/Operations leadership.
• Designated primary responder for Security Incident Response for incidents that occur within and upon Store property, and as directed, Non-Store facilities:
• Enforces Corporate Security Incident Response policies, secures scene and potential evidence, renders first aid, and directs traffic, if required.
• Responds to security alarms and calls for assistance.
• Provides security during the transportation of large sums of cash and/or other valuables, as directed.
• Conducts research, documentation, and preparation of evidentiary case files for security incidents occurring on QT property.
• Secures and safeguards Lost and Found property.
• Perform other Security/Operations-related tasks and functions as directed by Management, including:
• Physical Security Assessments of Quik Trip Stores and Non-Store Facilities per Corporate Enterprise Security System Standards.
• Maintains 24/7 recall readiness to respond to Quik Trip Corporation-related incidents on a rotational schedule.
• Additional duties may require travel to and from any of the states Quik Trip Corporation conducts business to perform Protective Services-related missions.

These duties will include the requirement to have and maintain a current and valid driver's license. Must satisfactorily complete annual Physical Aptitude Test, Weapon Qualification, TASER re-certification. Emergency First Aid (CPR-AED) re-certification, Blood Borne Pathogens, NARCAN, Defensive Tactics, Active Shooter, Legal Update, and Mental Health Update per Corporate Policy as well as submit to annual 10-panel drug screen, background check, and motor vehicle record check.

Customer Relations:
Comply with customer service standards as outlined in Policies & Procedures, Standards of Store Operations, Customer Service Appraisal Program, and the Food Service Appraisal Program. Ensure personal appearance is clean and professional looking as stated in Policies & Procedures. Comply with local, state, and federal laws pertaining to responsible retailing, anti-trust, anti-money laundering, ADA Compliance, Food Safety, and EBT programs.

Ensure customer safety by correcting or bringing harmful situations (wet floors, icy sidewalks, oil spills, etc.) to the attention of the Manager on duty, and (when feasible) remediating the condition or ensuring appropriate notice/warning of the condition (wet floor signs) is in place until such condition can be remediated.

Store Appearance:
Complete UpKeep tasks and assigned tasks by complying with QT Standards of Store Operations and Career Development Tasks Guides. This includes, but is not limited to:
Stocking straws, cups, napkins, and condiments Sweeping/mopping floors Wiping Counters Stocking shelves, cooler, and freezer Cleaning grill glass and pastry cases Clean/Detail fountain drinks, coffee, tea machines Clean window trim/ledge Inside Trash Business Operations:
Record all hours worked to comply with wage and hour laws Communicate problems that have an effect on store profitability and the overall business operation of the store to Manager on duty Employee Support:
Treat other Store Team Members in a respectful and professional manner through effective communication and teamwork

Position In Organization

Reports to:

Store Manager or Assistant Manager on Duty/ Protective Services Team Leader / Protective Services Manager / Corporate Security Officer Directly Supervises: N/A Relationships:
Inside the Company:
Employees, Managers, Corporate Service Center, and Corporate Security Operations Center Outside the Company:
Customers, Visitors, Vendors, and other guests to Quik Trip property;
Emergency First Responders.

Position Specifications:

The required specifications (education,…