Airport Traffic Control Agent - CLT Airport; CLASS Certified OR HAVE Security License

Airport Traffic Control Agent - CLT Airport

Join a Global Leader in Aviation Services!

$20.00 per hour. VALID SECURITY LICENSE FROM THE STATE OF NORTH CAROLINA REQUIRED.

Medical, dental & vision insurance available! 401K with company matching! Paid vacation & holidays!

ACTS-Aviation Security Inc. has an immediate opening for Traffic Control Agents at Charlotte International Airport in Charlotte, North Carolina - 1st, 2nd, & 3rd Shifts Available Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services;

primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

The Traffic Control Officer is a non-sworn employee of ACTS whose duties include providing traffic control, enforcement of parking regulations, and effective customer service to the public and visitors. Officers are expected to interact professionally and appropriately as a representative of the Aviation Department.

Essential functions:

• Safely direct the traffic flow in front of the terminal buildings, concourses, and other areas throughout the airport
• Respond to public requests for service
• Identify and report criminal activities
• Anticipate customer needs and provide guidance in a professional manner
• Analyze customer situations and make decisions on circumstance in relation to airport rules
• Ensure public compliance with existing parking ordinances
• Assist in traffic control at accidents and special events
• Watch for irregular or unusual conditions that may create security concerns or safety hazards.
• Maintain a consistent and unrelenting focus on safety throughout all job functions.
• Communicate effectively and work with difficult people under high stress situations.

Competencies:

• Customer Service
  - Build strong customer relationships and deliver customer-centric solutions
• Attentiveness – Leverage knowledge to anticipate the needs of passengers and offer directions which align with the Aviation Department's rules
• Decision Quality
  - Making good, timely decisions that keep the organization moving forward and visitors safe
• Action Oriented – Taking the initiative on new opportunities, answer tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimize Work Processes
  - Know the most effective and efficient processes to accomplish the task with a focus on continuous improvement
• Ensure Accountability
  - Hold self and others accountable to meet their commitments
• Collaboration
  - Build internal and external partnerships, working in tandem with others to meet shared goals
• Safety Mindset – Identify potential safety threats and deliver solutions which mitigate risk
• Encourage Diverse Views
  - Recognize the value that different perspectives and cultures bring to an organization
• Communicate Effectively
  - Develop and deliver multi-mode communications that convey a clear understanding of unique needs to different audiences
• Build Trust – Gain the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development
  - Actively seek new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability
  - Adapting approach and demeanor in real time to match the shifting demands of different situations

Position requirements:

• High school diploma or GED
• One-year previous customer service experience
• MUST be at least 21 years old.
• At least one year of Security/ Traffic Control Experience
• Must have a valid North Carolina Un-Armed Security License

Qualifications:

• Ability to provide information to the public in a tactful and courteous manner
• Positive,…