Technical Alarm Group Senior Analyst

Technical Alarm Group Senior Analyst

Wells Fargo is seeking a Technical Alarm Group Senior Analyst. In this role, you will:

• Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Collaborate with other staff in Security Response Center to handle response to incidents
• Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
• Perform complex security, operational, and customer support tasks
• Identify, troubleshoot, and analyze false alarm issues to reduce fines
• Lead projects, conduct training, and serve as escalation point to assist analysts
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

Required Qualifications:

• 2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

Qualifications:

• Working knowledge of DMP alarm panels, Entre, Sure View, Remote link programs. Experience in dealing with team member and technical escalation of DMP.
• Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills.
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Physical presence at the assigned Security Response Center is required and each employee in this role must work onsite at the location posted or other assigned office
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to work in a 24/7 environment, including weekends and holiday

Schedule is Monday - Friday from 11:30 AM - 8:00 PM with rotating Saturdays.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.