Unarmed Public Safety Officer -'s Carolinas Medical Center

Job Overview

Location: 11926 Carolinas Medical Center - Public Safety

Position: Public Safety Officer

Schedule: Full‑time, 40 hours per week, rotating dayshift (6:00 AM – 6:00 PM). Sign‑on bonus eligible.

Pay Range: $21.85 – $32.80 per hour

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion in all circumstances.
• Projects a professional, approachable appearance, remains alert and ethical, and maintains the department uniform and equipment in good repair.
• Conducts interior and exterior patrols, performs inspections for vulnerabilities, hazards, and fire conditions, audits Interim Life Safety measures, manages patient valuables, and conducts contraband searches.
• Assists teammates, patients, and visitors by giving directions and physical assistance, ensuring traffic control, monitoring visitor conduct, and confronting unauthorized persons.
• Prevents, responds to, and investigates workplace violence, including combative or threatening patients and visitors.
• Acts as a primary resource for de‑escalation, using force only when necessary (e.g., conducted electrical weapon, handcuffing).
• Plans, practices, and responds to emergencies such as lost or abducted infants/children, fires, and active threats.
• Responds immediately to emergency and crisis situations and intervenes physically when training dictates.
• Investigates incidents on Advocate Health property, completes accurate reports, and escalates complaints to appropriate leaders.
• Performs liaison rounding duties to collaborate with all departments and units, delivering security awareness education to staff.
• Liaises with federal, state, and local law enforcement; coordinates and briefs prisoners, patients, and guard personnel to ensure policy compliance.
• Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapon use.
• Assists with exterior traffic and crowd control, including parking enforcement, valet assistance, and vehicular assistance.

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) – must be obtained within two years of appointment.
• Unarmed Guard License issued by NC Protective Services – for North Carolina employees, must be obtained within one year.
• Stop the Bleed certification – must be obtained within one year of hire.
• Valid driver’s license issued by the Division of Motor Vehicles.
• Firearm Owners Identification (FOID) Card (Illinois) or Concealed Carry Weapon (CCW) license (Illinois).
• Certified in conducted energy weapon use (e.g., TASER) within 90 days of hire and periodically thereafter.

• High school graduate or GED equivalency.

• At least one year of experience in a security, public safety, or customer‑service role that includes responding to emergent situations and addressing potential risks.

• Above‑average emotional intelligence and empathetic responses to incidents.
• Ability to work in a collaborative environment, respecting teammates and treating everyone with kindness.
• Commitment to patient‑centered safety practices.
• Collaborative work with medical staff and external law enforcement.
• Calm under pressure, supporting a safe and therapeutic environment.
• Positive interaction with peers and innovative problem‑solving.
• Passes background investigation, drug screen, pre‑placement physical, and periodic assessments.
• Illinois employees must complete the State of Illinois 20‑hour Basic Security Officer course.
• Excellent verbal and written communication skills.
• Proficiency using computers for documentation (Microsoft Word, Excel, web navigation, database entry).
• Capability to defend self or others in physical confrontations when de‑escalation fails.
• Effective radio and telephone communication at varying volumes.

• Must sit, stand, walk, drive, and lift up to 35 lb. occasionally; push or pull with 35 lb. of force.
• 20/20 vision or correctable to 20/20 with lenses.
• Exposure to mechanical, electrical,…