CCTV Security Officer – Automotive; Overnight

CCTV Security Officer – Automotive (Overnight)

Location: Securitas Operation Center (SOC) – Charlotte, NC

Schedule: 10:00 PM – 6:00 AM (7 days/week coverage)

The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing highly accurate, detail-oriented remote monitoring and incident response for Manheim automotive sites.

This role is part of a specialized overnight team focused exclusively on a single client environment, requiring strong analytical thinking, multitasking ability, precision, and consistency in event handling and reporting.

Unlike traditional guarding roles, this position does not require prior security or guarding experience, but instead emphasizes attention to detail, data accuracy, and the ability to effectively manage multiple tasks simultaneously while following structured processes without deviation.

• Monitor live video surveillance and alarm activity across Manheim sites
• Review and validate events using established SOPs and decision trees
• Accurately document all incidents, observations, and actions in real time
• Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy
• Perform detailed event analysis to determine appropriate response and escalation
• Execute remote deterrence actions (voice-downs, notifications, dispatch coordination)
• Ensure strict adherence to site-specific instructions and protocols
• Maintain high levels of data accuracy, reporting quality, and audit compliance
• Identify patterns, repeat issues, or inconsistencies and elevate appropriately
• Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• Computer literate
• Ability to type a minimum of 25 words per minute
• Proficient in office software applications including Word, Excel, and Outlook

• Must be able to communicate effectively in English (speak, read, and write)
• Excellent verbal and written skills, including good grammar
• Clear, professional, and pleasant speaking voice and courteous telephone manner
• Ability to listen to calls and respond verbally while documenting in writing simultaneously
• Ability to deal with foreign accents and irate callers

• Strong customer service and results orientation
• Ability to interact effectively with both company and client representatives across all levels
• Remain calm and focused during emergency situations while making decisions in a fast-paced environment
• Previous call center experience is a plus

High School Diploma or GED required. Military, and/or law enforcement, and/or security background preferred with one to two years of customer service and administrative experience in an office setting or call center environment.

• Highly task and detail-oriented, dependable, reliable and possess strong work ethic
• Knowledge of standard office procedures and practices
• Excellent organization and time management skills
• Able to handle multiple priorities in a fast-paced environment
• Professional and positive demeanor

• Must have the ability to work shift times that are not normal business hours of operation
• May be required to work holidays
• Maintain excellent attendance
• Dependably report to work on time for assigned schedule
• Adaptable to schedule changes, which consist of more (or less) time flexibility

• Must undergo and meet company standards for background and reference checks, testing, and behavioral selection survey
• Maintaining composure in dealing with clients, prospects, and staff in group settings and in situations requiring high performance and results
• Close vision, distance vision, and ability to adjust focus
• Regular talking and hearing
• Receiving automatically connected phone calls from an ACD phone system
• Wearing of a headset throughout work shift
• Ability to monitor surveillance video for extended periods of time while working on a personal computer and maintaining focus on task.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work