Commercial Service Technician

Facility Systems Services Inc is busy and hiring full-time HVAC technicians in the Charlotte, NC Area

Our company is looking to hire an experienced HVAC technician to troubleshoot, maintain and repair HVAC systems. Technician must have at least 5 years of HVAC Technician Service experience as well as an EPA certification. The position is full-time and offers many great benefits, including a generous bonus structure, hands‑on training, and room for growth within the organization.

• Able to respond to the workload of service calls in a professional manner.
• Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps.
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time.
• Consistently checks system operations and safety and limit controls before leaving job locations.
• Ensures customers’ questions/concerns have been addressed before leaving the worksite.
• Uses proper tools and instruments while troubleshooting.
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems.
• Schedules arrival and departure with customers.
• Communicates tactfully to offer suggestions if system problems are caused by the customer.
• Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance.
• Promptly and accurately completes all required paperwork.
• Keeps supervisor and manager informed of new developments, changes, or customer complaints.
• Signs up for memberships and technical organizations to improve knowledge and skills.
• Keeps technical knowledge current regarding equipment and concepts.

• High‑level technical skill and practice.
• At least 3–5 years of experience.
• Team player attitude—work with technicians while guiding them through problem jobs.
• Valid Driver’s License.
• Competitive hourly pay.
• Company vehicle.
• Company gas and credit card for job material.
• Top shelf field management for additional help when needed.
• Vacation pay.
• Excellent Medical, Dental, Vision, Life and Accident Insurance.

• EPA – Universal (HVAC)
• NATE

FSSI is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Women and minorities are encouraged to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.