HVAC Residential Field Service Supervisor

Are you an experienced HVAC professional ready to take the next step in leadership? One Hour Heating & Air, Charlotte’s leading residential HVAC service provider, is seeking a Field Service Supervisor to lead, develop, and support our exceptional service team. This position is designed to work out in the field, sometimes alongside our service technicians.

In this critical role
, you’ll oversee the daily scheduling, performance, and development of our HVAC service technicians to ensure every customer receives top-quality service, repairs, and care. You’ll also handle escalated service calls, perform second opinions and diagnostics, and drive higher-level service opportunities—all while enjoying the chance to earn service and lead commissions.

We’re looking for a proactive leader who is organized, communicative, and committed to excellence—not only in the technical side of HVAC but also in building strong relationships with team members and customers alike.

• Run advanced-level service calls.
• Oversee and manage all service projects, resources, and technician teams.
• Schedule, train, mentor, and evaluate service personnel; set daily priorities and hold team members accountable.
• Approve parts, materials, tools, and equipment requests.
• Ensure all work meets or exceeds customer expectations, company standards, and local codes; conduct job site inspections as needed.
• Review service reports and confirm accurate documentation and adherence to procedures.
• Identify training needs and make recommendations to the Service Manager.
• Handle escalated customer concerns with professionalism, clear communication, and timely resolution.

• Minimum 10 years of proven residential HVAC service experience (light commercial experience considered).
• Previous leadership or supervisory experience in the HVAC industry.
• North Carolina HVAC licensure is a plus, with company-sponsored support available to achieve licensure if not currently held.
• Strong knowledge of HVAC concepts, practices, and procedures.
• Excellent organizational, problem-solving, and leadership skills.
• Outstanding communication and customer service abilities.
• Valid driver’s license with a clean driving record.

• Company-provided, well-maintained service vehicle.
• Paid vacation and holidays.
• Medical, Dental, and Vision insurance options.
• Short- and long-term disability coverage.
• 401(k) plan with company match.
• Accident insurance.
• Referral bonus program.
• Company-paid uniforms.
• Opportunities for professional growth and advancement within the company.

This is a key role with room for influence, growth, and rewards. If you’re ready to make an impact and help shape the success of our service team, we’d love to meet you.

Apply today by submitting your updated resume!