Service Technician III - HVAC

Your career has a home here. Ready to make an impact with a dynamic, forward‑thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people‑first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

The Service Technician III – HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The role works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single‑family homes. Additional residential maintenance and repairs are required as needed.

• Ability to quickly assess a situation and determine the appropriate steps necessary to resolve the service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventive maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed or requested by customers, involving the following daily: electrical, plumbing and HVAC systems; appliances; water irrigation systems; stairs, gates, fences, patios, railings; tile, carpet, and flooring; roofing, gutters, fasteners; interior/exterior lights and ceiling fans; fireplaces and gas fixtures; shutters, doors, cabinets, windows, sliding glass doors and locks;
  
  leaks; drywall and painting; pool areas, tile, hot tub/spa, pool furniture; other service areas as required.
• Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Always be aware of the condition of the property and take immediate steps to correct any unsafe condition.
• Service technicians conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead-Based Paint, ADA, Fair Housing, HAZCOM Program, OSHA, etc.).
• Ensures all workplace safety standards and practices are upheld.
• Completes service requests in a professional, timely manner.
• Maintains regular attendance and excellent punctuality.
• All other duties assigned.

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Technical College or Trade Program with HVAC Certification is preferred.
• EPA Certification Required.
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• Experience repairing all makes & models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot advanced issues and then repair or replace defective equipment or components on residential appliances preferred.
• Ability to install all makes & models of residential appliances preferred.
• Employee must have their own basic tools required to perform ongoing service in residential environment.
• Maintain reliable transportation daily that can transport required materials (i.e., ladders, hot water heaters, appliances, etc.).
• Must possess valid driver’s license in the working state.
• Available for on‑call service, weekends and evenings as needed.
• Previous experience in either the single‑family or multi‑family rental industry preferred.
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
• Ability to interact with residents, vendors/contractors tactfully and professionally.
• Strong organizational skills, communication and people skills.
• Typical physical demands include sitting and standing for several hours each day, climbing stairs, lifting 50 pounds with ease.
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and proficiency with handheld…