Field Service Technician

Charlotte, NC area preferred; remote considered for the right candidate

Travel: 50–75%

Join Tria America and become part of a growing team supporting manufacturers across North America. If you enjoy solving mechanical and electrical problems, working independently, and helping customers succeed, we’d like to talk with you.

Tria America is a leading supplier of industrial granulators and size reduction systems for the plastics industry. Our customers rely on us to keep their production lines running, and our Field Service Technicians play a critical role in delivering that promise.

This position offers the opportunity to travel, solve challenging technical problems, build lasting customer relationships, and continually expand your technical skills while working with industry-leading equipment.

As a Field Service Technician, you’ll work directly with customers throughout the United States and Canada to install, maintain, troubleshoot, and repair industrial machinery. Every week presents new challenges, different manufacturing environments, and opportunities to make a real impact.

Responsibilities include:

• Install, commission, troubleshoot, and repair industrial granulators and related equipment.
• Perform preventive maintenance and machine health assessments.
• Diagnose mechanical, electrical, pneumatic, and control system issues.
• Read and interpret electrical schematics, blueprints, and control logic.
• Provide onsite and remote technical support.
• Prepare service reports and quotations for replacement parts and field service.
• Recommend solutions that reduce downtime and improve equipment performance.
• Build strong relationships with customers through professionalism, communication, and technical expertise.
• Maintain accurate documentation while following company and customer safety procedures.

We’re looking for someone who enjoys solving problems, takes pride in quality workmanship, and enjoys helping customers succeed.

• Five or more years servicing industrial machinery or related equipment
• Technical school, vocational training, or equivalent experience
• Strong mechanical and electrical troubleshooting skills
• Ability to read electrical schematics and mechanical drawings
• Experience with industrial machinery
• Experience with 480V electrical systems is a plus
• Experience troubleshooting Variable Frequency Drives (VFDs) is highly desirable
• Experience working with Programmable Logic Controllers (PLCs) is a plus
• Strong organizational and communication skills
• Excellent customer service attitude

This position requires approximately 50–75% travel.

Charlotte-area candidates preferred and remote candidates considered for the right individual.

At Tria America, we invest in our people just as much as our products.

• Opportunities to grow your technical expertise
• A collaborative team environment
• The chance to work with some of North America’s leading plastics manufacturers

If you’re looking for a career—not just another service job—and want to work for a company that values technical excellence and customer satisfaction, we’d love to hear from you.