Installation Scheduling Coordinator- Bilingual

Job Details

• Job Location:
  
  Charlotte
  - Charlotte, NC 28216
• Position Type:
  Full Time
• Travel Percentage:
  None
• Job Category:
  Installation
  - Maint
  - Repair

The Installation Scheduling Coordinator is responsible for reviewing all scheduled jobs each day and assigning contracted installation crews for work according to their areas of expertise and availability. A strong working knowledge of flooring materials and techniques for proper flooring installation is preferred, but not required. Must be able to communicate with individuals who speak a variety of languages. English/Spanish fluency is required.

Computer skills and customer service admin skills are a must; ability to function in high volume, high velocity work environment is critical.

This associate will have some warehouse and admin responsibilities.

• Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards
• Schedule work to meet contractor's needs
• Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues
• Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time
• Note changes and additions to customer orders as needed
• Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction
• Assists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forklift

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• Retirement Plans:
  Employee Stock Ownership Plan and 401(K) with match
• Paid Time Off (PTO) from first day of employment

• Bilingual fluency in both English and Spanish a must
• Knowledge of flooring materials and installation processes highly desirable
• Knowledge of office management systems, customer service and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail
• Strong problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office
• Experience with RFMS is a highly preferred
• Able to lift up to 70lbs as needed