Lead Field Service Technician

Job Description

As a Lead Field Service Technician here at Honeywell, you will specialize in utility meter installations and service within our Industrial Automation Smart Energy business unit. You will be responsible for leading the installation, training, safety, quality, maintenance, and troubleshooting of advanced utility metering systems, ensuring accurate measurement and reliable operation for our energy customers. Your expertise will be key to supporting the deployment of smart energy solutions that drive efficiency and sustainability.

You will report directly to our Field Service Manager, and you’ll work out of our Charlotte, NC location on an On-site work schedule.

In this role, you will impact the accuracy and reliability of utility metering infrastructure, enabling customers to optimize energy usage, improve billing accuracy, and support smart grid initiatives.

• Lead and perform installation, commissioning, maintenance, and repair of utility metering equipment including smart meters and related communication devices.
• Provide technical guidance and mentorship to junior and experienced field service technicians.
• Collaborate with internal teams and customers to diagnose and resolve complex technical issues.
• Ensure compliance with safety standards and utility regulations during all installation and service activities.
• Responsible for leading and administering new hire Operator Qualification training classes and weekly refresher training/learning intervention sessions designed to reduce skill decay, update knowledge, improve confidence, reduce mistakes, increase productivity and maintain competency to ensure the team retains critical details and adapts to procedural changes.
• Responsible for performing field installations when new hire training classes are not needed.
• Provides site leadership, other peers, warehouse and field technician planned and unplanned out of office coverage on an as needed basis.
• Leads & supports end-to-end customer claims process.
• Performs & documents pre, during, and post-installation quality audits and provides continuous feedback.
• Supervise an assigned cohort of field technicians.

• 5+ years of experience in field service operations supporting utility meter installations, meter exchanges, commissioning, maintenance, and repair activities.
• 5+ years of experience with smart metering technologies, including communication infrastructure, and meter data collection platforms.
• 5+ years of experience using diagnostic and testing tools to perform installation verification, system troubleshooting, and performance analysis of utility metering equipment.
• 5+ years of experience interpreting technical documentation, wiring diagrams, electrical schematics, and utility regulations to support accurate installation and service delivery.

• Technical certification or degree in Electronics, Electrical Engineering, or related field.
• Experience leading or mentoring technical teams in utility meter installation and field service roles.
• Strong problem-solving skills and ability to work independently in customer environments.
• Knowledge of Honeywell Industrial Automation Smart Energy products and solutions is a plus.
• Commitment to safety and regulatory compliance in all field activities.

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell Industrial Automation Smart Energy business unit provides advanced metering infrastructure and energy management solutions that empower utilities and energy providers to optimize energy distribution,…