Field Service Engineer

Field Service Engineer

Our client is currently hiring for a Field Service Engineer. This is a 100% remote position that requires approximately 50% travel throughout the United States and occasional travel to Canada. The ideal candidate will have hands-on experience with robotics, automation systems, electronics, electrical systems, sensors, vision systems, and basic pneumatics. This role supports advanced automated robotic compounding equipment used in pharmacy and healthcare environments.

Pay - $40.00 - $48.00/hour (Depending on years of experience, technical experience, automation experience, troubleshooting expertise, and relevant industry experience)

Location - Remote (Preference for candidates located in the Northeast, East Coast, or Southern United States due to travel requirements)

Schedule - Standard Monday-Friday (40 hours per week)

Contract Length - 12 Months

Responsibilities

- Install and verify automated robotic compounding equipment during implementation projects.

- Coordinate closely with project teams to ensure successful equipment deployment and customer satisfaction.

- Communicate technical and project-related information with implementation project managers and internal stakeholders.

- Provide technical support during the transition from installation to production operations.

- Perform preventive maintenance to maximize equipment reliability and minimize downtime.

- Troubleshoot and perform corrective maintenance on hardware and software issues.

- Execute equipment upgrades, modifications, and system enhancements.

- Investigate complex service cases and identify root causes of technical issues.

- Develop and implement corrective and preventive solutions to improve equipment performance.

- Maintain detailed service documentation, reports, and maintenance records.

- Collaborate with engineering and support teams to provide field feedback and recommend product improvements.

- Deliver exceptional customer support throughout installation, maintenance, and repair activities.

- Travel regularly to customer sites across the United States and Canada.

Qualification Requirements

- Post-secondary technical education in Automation, Robotics, Electronics, Electrical Technology, Mechatronics, or a related field.

- Hands-on experience with robotics and automation systems.

- Strong troubleshooting skills involving electronics and electrical systems.

- Experience with sensors, vision systems, and basic pneumatic systems.

- Ability to diagnose and repair both hardware and software issues.

- Strong communication and customer-facing skills.

- Proficiency with Microsoft Office and standard business software.

- Ability and willingness to travel approximately 50% of the time.

- Strong technical curiosity and motivation to learn new technologies.

- Ability to work independently while supporting customers in the field.

Preferred Qualifications

- Experience supporting healthcare, pharmacy, laboratory, or medical equipment environments.

- Additional experience in electronics, mechanics, maintenance, or electromechanical systems.

- Knowledge of Spanish.

- Experience with automated manufacturing, packaging, or robotic systems.

- Strong organizational and project coordination skills.

- Previous Field Service Engineer or Field Service Technician experience.

- Experience troubleshooting networked or integrated automation equipment.

Employee Value Proposition

- Support advanced robotic compounding technology that improves patient safety and product quality within healthcare and pharmacy environments.

- Opportunity to work with cutting-edge automation, robotics, sensors, vision systems, and software technologies.

- Fully remote position offering geographic flexibility.

- Significant field exposure with a variety of customer sites across North America.

- Opportunity to build expertise in a highly specialized automation and healthcare technology market.

- Work directly with customers and play a critical role in successful equipment implementation and ongoing support.

- Gain exposure to both hardware and software troubleshooting in sophisticated automated systems.

- Competitive compensation and opportunity to expand technical skills while supporting…