Automation Technician - OTSS

Job Details

Job Location:

Corporate Headquarters - Charlotte, NC 28278

Position Type:
Full Time

Education Level: 2 Year Degree

Travel Percentage:
Up to 50%

Job Shift: Day

Job Category:
Manufacturing Automation Technician

• Install, troubleshoot, repair, and maintain Okuma CNC machines, automation systems, and integrated manufacturing solutions.
• Diagnose complex mechanical, electrical, control, software, and automation issues.
• Perform machine retrofits, upgrades, and system improvements to enhance performance and reliability.
• Support robotics, material handling systems, and other automated manufacturing technologies.

• Provide advanced on-site and remote technical support to customers and distributors.
• Serve as an escalation resource for complex issues beyond standard distributor capabilities.
• Identify root causes and implement corrective actions for recurring or critical equipment issues.
• Utilize precision diagnostic and measurement equipment to verify machine accuracy and performance.

• Develop and deliver technical training for Okuma personnel, distributors, and end users.
• Create and maintain service documentation, technical manuals, repair procedures, and knowledge base resources.
• Document service activities and communicate findings, recommendations, and progress through detailed reports.
• Support warranty reviews and provide technical recommendations when needed.

• Maintain compliance with company policies, safety procedures, and OSHA requirements.
• Participate in after-hours or rotational support as needed.
• Contribute ideas and initiatives that improve service quality, operational efficiency, and customer satisfaction.

• Associate Degree in Mechanical Engineering Technology, Electronics, Automation, Mechatronics, or a related technical field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.

• Five (5) to seven (7+) years of experience supporting CNC machine tools, automation systems, or advanced manufacturing technologies.
• Strong background working with CNC controls, servo systems, PLCs, and industrial automation.
• Experience with Okuma machine tools strongly preferred.
• Robotics, integrated manufacturing systems, or factory automation experience preferred.

• Advanced troubleshooting skills across mechanical, electrical, CNC, and automation systems.
• Strong understanding of machine tool theory, manufacturing processes, hydraulics, and pneumatics.
• Ability to read and interpret mechanical drawings, electrical schematics, and CAD/CAM files.
• Proficiency with precision measuring and diagnostic equipment.
• Knowledge of ISO, OSHA, ANSI, and industrial safety standards.
• Strong communication, customer service, and relationship-building skills.
• Ability to manage multiple priorities and work independently in fast-paced environments.
• Proficiency with Microsoft Office applications and service documentation tools.

• Ability to stand, walk, bend, reach, and perform physical work for extended periods.
• Ability to lift, push, pull, and carry up to 70 pounds.
• Ability to work safely in manufacturing facilities, warehouses, and customer-site environments.

Approximately 50% travel, including domestic and occasional international travel, to support customer installations, service activities, and automation projects.

At Okuma, innovation is more than a goal. It is part of who we are. As one of the world's leading manufacturers of CNC machine tools, we invest in advanced technology, employee development, and strong customer relationships. Our team members enjoy a collaborative environment where knowledge sharing, continuous learning, and professional growth are encouraged.

When you join Okuma, you become part of an organization that values excellence, teamwork, integrity, and a commitment to helping customers succeed. You'll have opportunities to expand your technical expertise, work alongside industry professionals, and contribute to meaningful business outcomes.

At Okuma, we invest in our employees' well-being and professional growth. Our comprehensive benefits package includes structured bonus opportunities, a pension plan, 401(k), medical, dental, and vision coverage, company-paid disability insurance, flexible spending accounts, wellness and gym reimbursement programs, tuition reimbursement, generous paid time off, paid holidays, parental leave, and flexible scheduling options.

Okuma America Corporation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. Qualified applicants will be considered for employment without regard to any status protected by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to…