Automation Technician - OTSS

Job Details

Job Location:

Corporate Headquarters - Charlotte, NC 28278

Position Type:
Full Time

Education Level: 2 Year Degree

Travel Percentage:
Up to 50%

Job Shift: Day

Job Category:
Manufacturing Automation Technician

• Install, troubleshoot, repair, and maintain Okuma CNC machines, automation systems, and integrated manufacturing solutions.
• Diagnose complex mechanical, electrical, control, software, and automation issues.
• Perform machine retrofits, upgrades, and system improvements to enhance performance and reliability.
• Support robotics, material handling systems, and other automated manufacturing technologies.

• Provide advanced on-site and remote technical support to customers and distributors.
• Serve as an escalation resource for complex issues beyond standard distributor capabilities.
• Identify root causes and implement corrective actions for recurring or critical equipment issues.
• Utilize precision diagnostic and measurement equipment to verify machine accuracy and performance.

• Develop and deliver technical training for Okuma personnel, distributors, and end users.
• Create and maintain service documentation, technical manuals, repair procedures, and knowledge base resources.
• Document service activities and communicate findings, recommendations, and progress through detailed reports.
• Support warranty reviews and provide technical recommendations when needed.

• Maintain compliance with company policies, safety procedures, and OSHA requirements.
• Participate in after-hours or rotational support as needed.
• Contribute ideas and initiatives that improve service quality, operational efficiency, and customer satisfaction.

• Associate Degree in Mechanical Engineering Technology, Electronics, Automation, Mechatronics, or a related technical field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.

• Five (5) to seven (7+) years of experience supporting CNC machine tools, automation systems, or advanced manufacturing technologies.
• Strong background working with CNC controls, servo systems, PLCs, and industrial automation.
• Experience with Okuma machine tools strongly preferred.
• Robotics, integrated manufacturing systems, or factory automation experience preferred.

• Advanced troubleshooting skills across mechanical, electrical, CNC, and automation systems.
• Strong understanding of machine tool theory, manufacturing processes, hydraulics, and pneumatics.
• Ability to read and interpret mechanical drawings, electrical schematics, and CAD/CAM files.
• Proficiency with precision measuring and diagnostic equipment.
• Knowledge of ISO, OSHA, ANSI, and industrial safety standards.
• Strong communication, customer service, and relationship-building skills.
• Ability to manage multiple priorities and work independently in fast-paced environments.
• Proficiency with Microsoft Office applications and service documentation tools.

• Ability to stand, walk, bend, reach, and perform physical work for extended periods.
• Ability to lift, push, pull, and carry up to 70 pounds.
• Ability to work safely in manufacturing facilities, warehouses, and customer-site environments.

Approximately 50% travel, including domestic and occasional international travel, to support customer installations, service activities, and automation projects.

At Okuma, innovation is more than a goal. It is part of who we are. As one of the world's leading manufacturers of CNC machine tools, we invest in advanced technology, employee development, and strong customer…