Field Service Technician - Charlotte, NC

Field Service Technician - Charlotte, NC

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high‑speed cash‑handling equipment
• Track and manage parts and tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

• $20 - $27 an hour
• Actual pay will be adjusted based on job‑related factors permitted by law, such as experience, training, education, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility
• A 10% shift differential will be paid for working 2nd‑shift hours

• Time:
  Thursday and Friday 2 pm – 11 pm;
  Saturday and Sunday 12‑hour shifts

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down‑system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and hardware/software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of the position

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, and provide timely reporting of any job‑site accidents for an injury or property damage.

• Currently enrolled in or completed professional studies in electro‑mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields (mechanics, electronics, automation, data processing) preferred
• Excellent customer service and communication skills
• Working knowledge of personal computers, especially Microsoft Office, navigation across network sites, and email communication
• Logical trouble‑shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electrical schematics, logic diagrams, and mechanical drawings
• Knowledge of AC/DC power distribution and digital/analog circuitry
• Experience repairing high‑speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM or copier machine experience preferred
• 3–5 years of technical field service repair experience preferred (e.g., aviation, medical equipment, vending machine repair, and/or military repair)
• Hold a valid driver’s license
• While some computer knowledge is required, this position is focused on electro‑mechanical repair and is not intended for IT or help‑desk professionals

• A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as to frequently kneel, bend, squat, sit, and twist
• Must be able to work at all customer sites as needed, including financial institutions, casinos (gaming licensing may be required after hire), truck stops, recreational parks, retail stores, etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on‑call rotation, typically once every 3–5 weeks including evenings and weekends; 24/7 availability may be required on rare occasions
• Must be able to drive to customer sites during…