Project Management Specialist - Heavy Capital Equipment

Looking to join a team in shaping manufacturing innovation?

Biesse America is seeking a highly organized and technically driven professional to support the project coordination of heavy capital equipment operations. This role serves as a key liaison between customers, Field Service Technicians, internal departments, and HQ teams to ensure services are completed safely and efficiently.

What We Offer

• Competitive Base Pay
• Paid Time Off
• 100% company paid benefits package
• 401(k) options
• Employee assistance program

Key Responsibilities

• Manage assigned project documentation tasks, including contributing to installation timeline estimates, coordinating project stakeholder assignments, flagging contractual constraints, tracking shipment dates, and compiling spare parts lists for the overall project.
• Coordinate technical teams for project installation; execute and maintain Systems Lines delivery, installation, and commissioning schedules as directed by the Project Manager Installation.
• Organize and execute remote or on-site support logistics for Field Service Technicians (FSTs), collaborating with internal departments in the USA and HQ under the direction of the Project Manager Installation.
• Identify, document, and escalate Systems Lines troubleshooting issues to the Project Manager Installation or Technical Services team; execute corrective actions as directed and within defined parameters.
• Support customer lines uptime by executing scheduled FST activities and tracking repair progress through to machine acceptance (SAT); elevate unresolved issues to the Project Manager Installation.
• Coordinate Systems Lines installation and warranty interventions, tracking progress and escalating delays or risks to the Project Manager Installation.
• Execute Systems Lines maintenance contract activities and billable interventions as scheduled, ensuring timely completion and accurate documentation.
• Prepare and submit service quotations for review and approval, ensuring accuracy and timely delivery.
• Execute scheduling and dispatch of Work Orders to the appropriate technician using the skills matrix.
• Coordinate and attend regular meetings with customers, internal departments, and HQ to support alignment with customer expectations; track outcomes using a Kaizen journal and report status to the Project Manager Installation.
• Attend weekly meetings with Sales and Logistics to ensure up-to-date progress reporting across all activities.

Qualifications

• Minimum 3 years of project management experience
• Must be fluent in English
• Bilingual in Italian is a plus!

Technical Skills

• Minimum 2-3 years in project coordination, service team support, or production planning
• Minimum 2 years with woodworking with the following applications - CNC machining, 5-axis, edge banding, sizing, milling, and/or drilling
• Experience in reading machine plant layout
• Prior experience with Salesforce for Service or similar CRM platform