Service Technician

Description

This position is primarily responsible for the servicing of Spacesaver and Hanel products, and may also include any other product the company sells and services, to ensure that they conform to manufacturer’s standards, Patterson Pope and customer requirements. This position also includes the direct responsibility for the field installation of Spacesaver products and providing a supporting role on Hanel installations. This could include the supervision of Patterson Pope staff and temporary staff.

This position will also be responsible for communication with the Project Manager, Service Manager and the Customer.

• PM’s, installs, troubleshoots, and/or repairs the complete range of Spacesaver products. Includes a broad knowledge of Spacesaver product line.
• PM’s, troubleshoots, services, and/or repairs the complete range of Hanel products.
• Complete service ticket work as assigned.
• Obtains customer signature on service tickets and returns completed tickets to the Service Manager.
• Proper maintenance and care of company vehicle.
• Proper maintenance and tracking of company supplied tools.
• Works safely, wears required PPE, and follows OSHA requirements.
• Prepares and maintains the installation job site, including safety compliance, trash removal and work area cleanliness, parking, equipment rental, power, material handling, hiring and direction of temporary workers as required, logging labor hours, etc.
• Inspects materials on site upon arrival for damage, shortages, quality problems, etc. prior to installation start.
• Keeps and tracks required records. Keeps records and logs regarding progress on the job, daily expenses, personal work hours, hired labor work hours, and problems encountered.
• Works on in-house duties including local and in-house installation, maintains cleanliness of warehouse and, most importantly, prepares thoroughly for the next project installation.
• Coordinates project specific responsibilities with the Project manager including labor force, equipment, material handling requirements, deliveries, etc.
• Reviews drawings, man hours, etc. Develops installation plan prior to leaving for installation job site. Alerts Project Manager of any problems.
• Tracks & communicates labor hours & budget estimates to ensure pre-determined targets are met.
• Participates in various training schools, as needed, and meetings in conjunction with the Installation and Service Department.
• Other duties as required.

• Share and demonstrate Patterson Pope’s core values
• Achievement of a passing score on Spacesaver’s baseline assessment.
• Basic knowledge of building construction, electrical systems, blueprint reading, machine operation, hand tool use, and math skills.
• Good organizational and follow through skills, as well as proven ability to maintain a professional image.
• Solid PC familiarity, including Microsoft Office applications.
• Must have a valid driver’s license and pass a motor vehicle record check.
• Must be able and available to travel frequently.
• Ability to work at heights greater than 20 feet.
• OSHA 10 Certification required. OSHA 30 preferred.
• Spacesaver Installation and Service Certification(s) including the installation of Activ Rac 16 and the servicing of Activ Rac 30, and/or Hanel Certification as a CS3 or greater on Rotomat & Lean Lift and 1 year experience as a Installation Technician.
• Ability to drive a vehicle to and from client locations.
• Ability to work remotely at client locations with or without supervision.
• Ability to work alone and with others.

High School diploma or equivalent combined with 3 years construction experience or an Associate’s Degree and 2 years work experience.

Ability to read and interpret documents such as safety…