Technical Service & Scheduling Spe

Job Summary

A hire opportunity is available for a Technical Service & Scheduling Specialist in Charlotte, NC. This role is ideal for a hands-on technical professional who enjoys solving complex industrial machinery issues while also coordinating service activity from an office-based environment.

The Technical Service & Scheduling Specialist serves as a primary technical contact for customers, helping diagnose equipment issues, answer service questions, and schedule field service technicians for timely support. This position offers a strong blend of technical troubleshooting, customer interaction, service coordination, and team support.

This is a great opportunity for someone who wants to apply mechanical, electrical, and hydraulic expertise in a stable, customer-focused environment with limited travel. The role works closely with customers, technicians, parts, warranty, and internal service teams, making it well suited for a collaborative professional who enjoys being a trusted technical resource.

• Serve as a primary technical support contact for customers needing equipment troubleshooting, service guidance, maintenance support, repairs, upgrades, accessories, and warranty-related assistance.
• Diagnose mechanical, electrical, hydraulic, and machine-control issues remotely by phone, email, schematics, drawings, and customer-provided details.
• Evaluate customer service requests, determine urgency, prioritize service needs, and schedule or dispatch field service technicians accordingly.
• Coordinate service appointments, communicate technical findings, and provide technicians with accurate customer, machine, and issue information before dispatch.
• Provide advanced troubleshooting support to field service technicians and serve as an escalation resource for complex equipment problems.
• Track open service requests, follow up on completion status, and coordinate with internal teams regarding parts, warranty, documentation, and recurring service issues.

• Direct hire opportunity.
• Salary range: $65,000 to $70,000 per year.
• Location:
  
  Charlotte, NC.
• Primarily on-site role.
• Approximately 15 to 25 percent travel may be required for complex service situations, customer support, training, installations, or other needs requiring senior technical expertise.

• Provide remote technical troubleshooting for industrial machinery and determine whether issues can be resolved remotely or require on-site service.
• Schedule, prioritize, and dispatch field service technicians based on urgency, location, technical needs, and technician capabilities.
• Support field technicians with advanced electrical, hydraulic, mechanical, and machine troubleshooting.
• Coordinate customer service requests, technical documentation, warranty support, parts identification, and internal follow-up.
• 3 to 5 years of relevant technical service, field service, or industrial machinery troubleshooting experience.
• Strong hands-on knowledge of mechanical, electrical, and hydraulic systems.
• Ability to read and interpret electrical drawings, hydraulic drawings, and technical schematics.
• Experience diagnosing equipment problems remotely through conversations with customers and technicians.
• Strong customer service skills with the ability to explain technical information clearly to people with varying levels of technical knowledge.
• Strong organizational, scheduling, and follow-up skills.
• Ability to manage multiple service requests, changing priorities, and time-sensitive customer needs.
• Comfortable making decisions related to service urgency, technician assignment, troubleshooting direction, and escalation.
• Strong computer skills with the ability to accurately document service activity and customer information.

• Bandsaw or metal-cutting machinery experience.
• Experience supporting machine installations, upgrades, repairs, accessory installations, and customer training.
• Background assisting with warranty issue diagnosis and resolution.
• Experience coaching or supporting the technical development of field service team members.

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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