Installation Scheduling Coordinator- Bilingual

The Installation Scheduling Coordinator is responsible for reviewing all scheduled jobs each day and assigning contracted installation crews for work according to their areas of expertise and availability. A strong working knowledge of flooring materials and techniques for proper flooring installation is preferred, but not required. Must be able to communicate with individuals who speak a variety of languages. English/Spanish fluency is required.

Computer skills and customer service admin skills are a must; ability to function in high volume, high velocity work environment is critical. This associate will have some warehouse and admin responsibilities.

RESPONSIBILITIES:

Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards

Schedule work to meet contractor's needs

Coordinate and schedule installation follow-up visits as necessary for repairs, corrections and warranty issues

Ensure that required documentation is complete and enters appropriate data into company systems accurately and on time

Note changes and additions to customer orders as needed

Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction

Assists with the daily warehouse functions of receiving, loading out installers, and use of a sit down forklift BENEFITS:

Bi-weekly payroll via direct deposit

Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment

Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment

Retirement Plans:
Employee Stock Ownership Plan and 401(K) with match

Paid Time Off (PTO) from first day of employment

Qualifications

Bilingual fluency in both English and Spanish a must Knowledge of flooring materials and installation processes highly desirable

Knowledge of office management systems, customer service and procedures

Excellent time management skills and ability to multi-task and prioritize work Attention to detail

Strong problem-solving skills

Excellent written and verbal communication skills

Proficiency in Microsoft Office

Experience with RFMS is a highly preferred

Able to lift up to 70lbs as needed