Sr Social Services Manager - CSS​/HISS​/AHFA

Follow Your Calling, Find Your Career!!

Please apply by:
Sunday, February 22nd, 2026

Salary Range: $83,960.00 to $ per year. Thisis an exempt (salaried) position. Payrates are based on education, skill, experience level and internal equity.

Internal equity considerations include an assessment of the applicant’s salaryhistory and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you.

We’re counting on YOUR unique voice and perspective to help Mecklenburg Countybecome even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Community Support Services (CSS) transforms lives and community by supporting veterans,ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Healthand Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for theneeds of special populations.

A Home For All (AHFA) is a community-wide initiative designed to address the full continuum of housing needs from homelessness response to prevention, stabilization, and long-term housing stability. The initiative supports individuals and families who are experiencing homelessness as well as those who are currently housed but at risk of housing instability, ensuring access to services, resources, and supports that promote long-term stability.

Foundation For The Carolinas is a key partner in supporting the initiative through private fundraising to complement and maximize public investments and address system gaps.

The Coordinated Entry System (CES) is a comprehensive, person-centered approach used to manage access to housing and supportive services for individuals and families experiencing a housing crisis. Developed by the U.S. Department of Housing and Urban Development (HUD), CES ensures fair and equitable access to assessment, referral, and prioritization based on vulnerability, strengths, and needs. Within AHFA, CES operates as a critical system component while being integrated with upstream prevention, diversion, and stabilization strategies for households at risk of entering homelessness.

This position plays a key role in bridging homelessness response, prevention, and housing stability efforts across AHFA-funded and emerging programs. The Sr. Social Services Manager will support the Division Director in the coordination across CES resources for households who are at risk of homelessness and/or housing unstable, homelessness exit pathways, and upstream prevention and stabilization programs. This includes oversight and integration of existing AHFA-funded programs as well as new initiatives designed to strengthen housing stability across the continuum.

Housing Innovation & Stabilization Services (HISS) Division of Community Support Services provides leadership, guidance, and services to the community as it relates to the homeless response system, which includes housing stability for vulnerable populations. This work is completed by making data-driven decisions, implementing and monitoring of best and promising practices, and providing direct services.

This position is full time onsite at 3205 Freedom Drive, Charlotte, NC 28208. Typical work hours are Monday – Friday from 8:00 AM to 5:00 PM, with flexibility required for meetings, etc.

Plan, develop, and manage human services programs. This senior-level position is responsible for organizing staffto effectively carry out program activities; implementing program design,development and strategic planning; and ensure compliance with program requirements.

• Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
• Ensure operational efficiency while meeting…