Safe Alliance - SRC Client Care Specialist

Safe Alliance – SRC Client Care Specialist

Essential Duties and Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

• Using trauma-informed, client-centered approach:
  • Provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals as applicable.
  • Ensure coordinated client care with key community partners.
  • Act with client in mind and work to meet client’s needs and expectations to the extent possible.
  • Answer calls and process referrals to screen and direct callers/referred clients as appropriate.
  • Greet walk‑in clients and complete brief screening to provide information and direct clients as appropriate.
  • Maintain a safe, welcoming, and comfortable reception area and victim waiting room.
• Administration:
  • Maintain confidential and accurate client, stakeholder, intern, and volunteer records, program and agency records in agency databases (e.g., CSN, Raiser's Edge, Financial Edge, Paycom).
  • Partner with direct care staff to maintain up‑to‑date electronic client files and adhere to the record‑retention policy for physical files.
  • Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
  • Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
  • Assist SRC Manager with planning and administrative oversight of High‑Risk team meetings.
  • Support office functioning by handling mail and maintaining inventory of office supplies, bus passes, petty cash, and gift cards.
  • Act as a liaison between TUC partners and internal Safe Alliance departments.
  • Work with SRC Manager to initiate and/or evaluate programs and processes used within the SRC and make changes as needed to ensure success for TUC.
  • Work with SRC leadership to ensure the goals and outcomes for the program are met.
  • Requires initiative, attention to detail, and the ability to work independently.
• Stewardship:
  • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Participate in community meetings and committees as assigned by supervisor.
  • Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
• Professional Development:
  • Contribute to the quality of services by staying informed of best practices, developments, and trends in trauma and victimization, especially related to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up to date as needed for the job.
• Contribute to agency effectiveness by performing other duties as assigned.
• Core Competencies:
  • Demonstrate all agency competencies.
  • Demonstrate position agency competencies:
    • Adaptability
    • Building Trust
    • Decision Making/Problem Solving
    • Planning and Organizing
    • Initiative
    • Teamwork

Education and Work Experience Requirements

• Requirements:
  High School Diploma, GED, or Equivalent Experience
• Preferences:
  Experience working with victims or experience in human services.
• Language:
  Spanish speaking preferred.

Physical Requirements

• Light work:
  Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly; lift, twist, carry, push, pull or otherwise move objects, including the human body.
• Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

The above statements are…