Shelter Specialist - N Tryon T-Sat

Job Details

Job Location:

Charlotte, NC 28206

Position Type:
Full-Time/Part-Time Salary Range: $17.00 HourlyROOF ABOVE

The Shelter Specialist is responsible for supporting the daily management of the shelter; facilitating a trauma informed, person-centered environment for services; and using a minimum impact approach to de-escalating stress. The Shelter Specialist work under the guidance of the Shelter Supervisor in charge of the assigned shift.

• Provides basic needs assistance to guests accessing the shelter.
• Must show up for work consistently, on time and be trustworthy.
• Friendly, courteous, and welcoming while always greeting our guests.
• Remain professional under pressure and demonstrate responsible decision making in stressful and unexpected situations.
• Patience, creativity, flexibility, and compassion.
• Sensitivity to persons with disabilities and other minority populations.
• Sensitive to cultural, economic, gender, and sexual orientation differences.
• Explain program requirements to new guests.
• Coordinate, bed assignments, smoke breaks, and other daily routines.
• Monitors facility activities to ensure a smooth delivery of services, effective and safe facility operations, and coordination of care with case managers and other agency personnel.
• Communicate effectively with guests in a professional and trauma informed manner.
• Completes data entry, incident reports, daily log, and other paperwork.

• Adhere to the schedule and work shifts as assigned.
• Role model positive, professional behavior including appearance and communication with others, including and especially in difficult conversations.
• Document in shelter email shift communications thoroughly and diligently situations of note that occur during each shift, information if shared will be helpful in meeting the individual needs of individual guests, concerns that arose, etc.
• Complete ongoing training and education related to Low Barriere, Housing first and other best practices approach.
• Completes HMIS training within the first 30 days.
• Performs housing keeping duties tasks as needed.
• Perform other duties as assigned.

• A Bachelor’s degree preferred.
• High school diploma or equivalent is required.
• Experience working with homeless populations and experience working in a homeless shelter are preferred.
• Must be certified in CPR and First Aid or willingness and ability to complete certification within 60 days of hire.
• Knowledge of issues related to homelessness; effective intervention techniques; and teamwork.
• Ability to communicate effectively orally and in writing.
• interact appropriately with service partners, governmental agencies, volunteers, visitors, and clients.

Requires work in a fast-paced environment with diverse people including persons with mental illness and substance abuse. Requires much physical movement and multitasking. May require extended shifts during weather or other emergencies. May require working other shifts and/or on other shelter campus to meet operational demands. Shift assignments and schedule will vary and be dependent upon shelter staffing needs.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees