SRC Client Care Specialist

Safe Alliance – SRC Client Care Specialist Essential Duties and Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

• Using trauma-informed, client-centered approach:
  • As applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.
  • Ensure coordinated client care with key community partners.
  • Act with client in mind and work to meet client's needs and expectations to the extent possible.
  • Answer calls and process referrals to screen and direct callers/referred clients as appropriate.
  • Greet walk in clients and complete brief screening to provide information and direct clients as appropriate.
  • Maintain a safe, welcoming, and comfortable reception area and victim waiting room.

• Administration
  • Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases, which may include CSN, Raiser's Edge, Financial Edge and Paycom.
  • Partner with direct care staff to maintain up-to-date electronic client files and adhere to record retention policy for physical files. o Research, write, and manage grant reporting and grantor relationships as assigned by supervisor.
  • Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
  • Assist SRC Manager with planning and administrative oversite of High-Risk team meetings.
  • Support office functioning by handling mail and maintaining inventory of office supplies, bus passes, petty cash, and gift cards.
  • Act as a liaison between TUC partners and internal Safe Alliance departments.
  • Work with the SRC Manager to initiate and/or evaluate programs and processes used within the SRC and make changes as needed to ensure success for TUC.
  • Work with SRC leadership to ensure the goals and outcomes for the program are met.
  • Requires initiative, attention to detail, and the ability to work independently.

• Stewardship
  • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Participate in community meetings and committees as assigned by supervisor.
  • Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.

• Professional Development
  • Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.

• Contribute to agency effectiveness by performing other duties as assigned.

• Core Competencies
  • Demonstrate all agency competencies.
  • Demonstrate the position agency competencies:
    • Adaptability
    • Building Trust
    • Decision Making/Problem Solving
    • Planning and Organizing
    • Initiative
    • Teamwork

• Requirements:
  High School Diploma, GED, or Equivalent Experience
• Preferences:
  
  Experience working with victims or experience in human services.
• Language:
  Spanish speaking preferred.

• Light work:
  Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
• Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
• Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency…