Case Coordinator- Supportive Services for Veteran Families

Position Summary

Assumes primary responsibility for direct casework services for program participants including securing housing; ensures compliance with contractual requirements and agency policies and procedures; employs case coordination procedures and case management principles to assist program participants in reaching their goals; as assigned, directs the work of others in provision of services.

• Conducts intake interviews and assesses needs of program participants; provides advocacy support and liaison to community agencies and resources; advises program participants or makes referrals as appropriate.
• Secures appropriate housing, including ensuring units have passed HUD inspection. Arranges for and ensures units pass HUD inspection annually.
• Works with donors and community partners to appropriately furnish each unit.
• Develops, implements, monitors, evaluates, and updates individualized service plans according to program guidelines.
• Provides on-going case coordination; develops case plans and case financial plans.
• Conducts home visits to address household issues, barriers to success, health and safety, etc.; supervises the work of others to ensure the provision of services.
• Develops and facilitates collaborations with community networks and other partners.
• Completes monthly reports for all required entities; prepares and maintains statistical records; maintains and keeps current all program participants’ records in required client management database systems.
• Completes all necessary documentation to ensure compliance with funding requirements, licensing requirements, COA standards, and agency quality assurance standards.
• Maintains working relationships with staff and other diocesan and external resources to coordinate services and provide advocacy as needed.
• Responds to inquiries and makes presentations regarding agency services.
• Participates in agency’s Strategic Planning and Quality Improvement processes.
• Creates an environment consistent with agency culture, mission, vision, and values and represents the agency in the community in the same manner.

• Participates in agency trainings, staff meetings, and events; attends training and development activities as directed.
• Performs other duties as required.

• Undergraduate degree in human services or related field and prior case management experience. Seven years of relevant experience may be substituted in lieu of an undergraduate degree.
• Knowledge of and sensitivity working with people with mental illness, dually diagnosed and/or in recovery.
• Experience working with homeless persons; ability to engage and develop rapport with persons with complex needs in conversation.
• Must have intermediate computer and technology skills.
• Skills required to: participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele, and the public; promote agency programs and provide public relations; participate in peer review; prepare correspondence, records and reports; and perform the essential functions of the position.
• Strong English language skills required (reading, writing, and speaking).

Responsibilities of the Case Coordinator involve travel and work beyond the regularly scheduled workday.