Case Manager

Job Details

Job Location:

Charlotte, NC 28217

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,300 individuals every day across nine campuses in Charlotte.

Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019.

Roof Above is a leading provider of permanent supportive housing for individuals who are experiencing homelessness in the Mecklenburg area. SECU The Rise on Clanton is a permanent supportive housing program serving 88 chronically homeless men and women. Case Managers work closely with property management and tenants to assure safe housing. This position is ideally suited to an individual with strong motivation and organizational skills.

• Provide case management services to help participants successfully transition from chronic homelessness to housing. Manage a case load of around 20 individuals.
• Conduct home visits with participants several times a week for the first months and provide evidence-based treatment services to assist with stabilization and transition.
• Assess medical needs and ensure that they are linked to appropriate primary care and specialty services. Follow up with the participant's medical care and pharmacy to ensure they have the necessary medication.
• Provide ongoing evaluation of any presenting psychiatric or addiction symptoms and assess the need for supportive services. Link clients to internal and external resources, including mental health and addiction services.
• Maintain program participant records, including comprehensive assessments, clinical progress notes, statistical/demographic information, and specific, achievable and measurable client-centered plans.
• Initial focus will be on assisting participant with obtaining an income in order to help them become self-sufficient as soon as possible. This may include assisting them with applying for public benefits and pursuing educational and vocational goals.
• Perform risk management duties to promote health and safety onsite. Coordinate with apartment maintenance staff when needed and assist participants in making work requests.
• Respond appropriately to resident emergencies, conflicts, and behavioral concerns or conflicts. Use crisis prevention and intervention techniques to handle acute incidents of physical and mental health crisis and aggression.
• Engage participants in their homes and in the general community.
• Assist participants in renewing their voluntary commitments in the lease and program guidelines.

• Bachelor’s or Master’s degree in a human services field OR commensurate experience in lieu of degree.
• Minimum of three years case management experience as well as past experience with chronically homeless adults, severe & persistent mental illness, and/or substance abuse.
• Experience with harm reduction principles and motivational interviewing and a demonstrated commitment to the housing first philosophy.
• Working knowledge of service/systems organizations involved in the welfare of chronically homeless people in the Charlotte Mecklenburg area.
• Ability to work independently and collaboratively with clients as well as service providers.
• Ability to handle and prioritize multiple tasks.
• Self-starter with excellent problem-solving and crisis management skills.
• Valid driver’s license and safe driving record.
• Strong verbal and written communication skills, including computer…