ITPROUS_PS_NC___ Batch Operations Lead-Expert

Batch Operations Lead-Expert

Durham, United States

Posted on 06/11/2025

ITProFound is a Global employer serving the USA, INDIA and Canada. The company develops Software Products and solutions, as well as Project Implementation, besides staff augment to the direct clients.

Short

Description:

NC FAST requires a Batch Operations Lead to support daily batch operations requirements for NC FAST Operations and Maintenance.

Complete

Description:

The NC Department of Health and Human Services requires the services of a Batch Lead to act as the primary point of contact with project staff and clients to support the batch operations of assigned projects by analyzing production work flows, making recommendations to improve job schedule performance, providing rapid support during outages, and providing workload automation forecasts. This position is responsible for developing, implementing and managing processes, procedures, work flows and timelines for Batch Operations unit functions, and technical development of solutions using SOS Job Scheduler.

Other responsibilities include setting batch processing policies and procedures to ensure that all schedules are met and system generated outputs are delivered to appropriate constituents, including business owners and state and federal agencies, managing the scheduling system, including the insertion of new jobs, modifications of existing jobs and deletions or other changes to task schedules, and ensuring the scheduling software is up to date in terms of releases and patches.

This position also works with the technology design team to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity, working with application support teams and business owners to determine acceptable levels of service and develop the incident management procedures and ensuring that standardized methods and procedures are used for efficient handling of all changes.

• Experience providing production support for batch operations for a large IT project – Required, 7 Years
• Experience running/creating shell scripts on a UNIX environment; and reviewing log files on a UNIX environment – Required, 7 Years
• Experience with Java and Eclipse – Required, 7 Years
• Experience with job scheduling software, preferably SOS Job Scheduler – Required, 7 Years
• Good communication skills both oral and written and ability to maintain effective working relationships with staff – Required
• Experience in a leadership role for batch operations support