Full Stack Engineer

Oteemo is seeking a Lead Full Stack Engineer to support our client’s telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both One Main’s internal team and a dedicated offshore development team based in India.

The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines.

• Serve as the hands‑on technical lead for a fast‑moving, high‑visibility telecom modernization effort
• Drive development across front‑end, back‑end, and API layers, with strong Dev Ops awareness
• Lead and unblock offshore engineers; provide technical direction without heavy hand holding
• Partner with Product and Agile PMs to iterate quickly and deliver incremental value
• Troubleshoot complex, production‑impacting issues (“firefighting” when required)
• Ensure engineering execution does not become a bottleneck to program milestones
• Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z‑series mainframes
• Maintain high standards for code quality, testing, and operational readiness

• Backend:
  Graph
  
  QL (Apollo Graph Router implemented at client), API development
• Telecom / Contact Center: NICE CXone, IVR flows, converged communications
• Data:
  Legacy data routing to support transitional architectures
• Dev Ops: CI/CD awareness, environment readiness, operational support

• 8+ years of software engineering experience, including full stack development
• Strong hands‑on experience with Type Script (frontend and backend development)
• Proven experience leading distributed/offshore engineering teams
• Telecom, converged communications, and/or call center platform experience strongly preferred
• Experience with Graph
  
  QL, APIs, and modern cloud‑native architectures
• Comfortable operating autonomously in ambiguous, high‑pressure environments
• Ability to ramp quickly (expected NICE CXone and Graph
  
  QL ramp ~1 week)
• Strong troubleshooting and problem‑solving skills
• Dev Ops mindset: understands deployment, environments, and operational risks

• Initial pilot delivered by end of April (single branch)
• Full rollout readiness by June, avoiding Avaya renewal risk
• Engineering execution enables — not delays — program milestones
• High‑quality, testable, maintainable code with minimal rework