Software Engineer III - ServiceNow

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Regular or Temporary:

Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Software Engineer will deliver highly complex solutions with significant system linkages, dependencies, associated risk. Lead and perform development efforts such as analysis, design, coding/creating, and testing.

This teammate brings expertise in Service Now products, services, development, bugs, fix defects, perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security. Specialty in Service Now's ITSM and Mobile products.

In this role you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). Work with the product owners to understand detailed requirements. Help design and implement new products and features while also enhancing the existing product suite used by multiple business lines.

Day-to-day will involve review, development, testing, defect remediation and implementation of application specific development requests. You will partner with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying Service Now platform. Provide request review and feedback to product owners including estimated work effort, dependencies and sustainability during prioritization meetings aligning to Truist's mission and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.

2. Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.

3. Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.

4. Write and run unit tests.

5. Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

6. Use sophisticated analytical thought to exercise judgment and identify innovative solutions.

7. Complete technical peer review of teammates development efforts, ensuring work is compliant and meets all QA and best practices.

8. Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management. Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager.

This creates a career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.

9. In an Agile environment:
Act as an Agile champion. Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing, and supporting integration and functional testing.

Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience

2. In-depth knowledge in information systems and ability to identify, apply, and implement…