Commercial Operations Engineer

Group (Nasdaq: GAMB) is a multi-award winning provider of marketing and sports data services looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. The company operates a portfolio of renowned websites and brands - including flagship site  and sports betting site  as well as iGaming-focused sites ,  and

In addition to its marketing operations,  Group provides sports data services through consumer subscription platforms like Odds Jam and Roto Wire, along with B2B services through Optic Odds. These offerings deliver real-time data, actionable insights, and technology driven tools to both consumers and enterprise partners.

As the first and only online gambling affiliate publicly traded in the U.S.,  Group has earned recognition as a leader in its field - most recently winning Affiliate of the Year at the 2025 EGR Operator Awards.

Are you ready to take the next step in your career?

Functions and Scope

This is an AI engineering role embedded in a commercial function. The primary output of this role is agents and automated workflows - built, owned, and iterated on by you. Commercial knowledge informs what gets built. The building is the job.

Commercial Operations & Optimisation

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels - doing so primarily by identifying where AI agents and automated workflows can replace or accelerate manual commercial processes, and then building them.
• Act as the primary operational owner of commercial operational processes across all verticals,which in practice means owning the AI and automation layer that powers those processes, not just the processes themselves.
• Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams to drive operational improvements,using AI tooling to run analysis at scale, generate workflow concepts, and prototype solutions faster than traditional approaches allow.
• Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs across the commercial operations function,building AI-assisted reporting and monitoring infrastructure so that performance visibility is automated, not manual.
• Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations,this is not a peripheral responsibility, it is the core mechanism through which this role delivers value. You are expected to be actively building, not just recommending.

Workflow Architecture & Process Design

• Identify inefficiencies and bottlenecks across commercial operations and design structured solutions,your default answer to an inefficiency is an agent or an automated workflow, with manual process redesign as the fallback where automation is not yet viable.
• Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team ,from initial architecture through to live deployment, with measurable reduction in human effort as the success metric.
• Develop and maintain playbooks and performance standards for all commercial workflows, including documentation of how each AI agent or automated workflow is expected to behave, what good output looks like, and where human review is required.
• Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing,translating commercial priorities into a build roadmap for agents and automations, and managing that roadmap actively.

Agent & Automation Development

This is the core of the role. You will be building AI agents. Not scoping them for others to build, not advising on them, not reviewing them after the fact - designing, building, deploying, and iterating on them yourself, end to end. If you have not built and shipped an AI agent in a professional context, this role is not the right fit.

• Lead the identification and scoping of agentic automation opportunities across commercial operations,this means proactively finding problems worth solving with AI, not waiting to be briefed. You are expected to surface opportunities, make the case for them, and own the build.
• Own and build the full development lifecycle for commercial agents across all commercial operations,from problem definition and workflow brief through to prompt architecture, tool integration, testing, deployment, and post-launch iteration. You are the builder, not the commissioner.
• Ensure quality, accuracy, and commercial alignment of all automated outputs, establishing QA standards and performance benchmarks for every agent you deploy, and holding yourself accountable for what those agents produce at scale.
• Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals,treating deployed agents as live products that require ongoing maintenance and improvement, not…