Data Engineer

Job Title

Data Engineer

Charlotte, NC / Sunrise, FL (Onsite)

Contract

• 4+ years of commercial software development experience.
• Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech‑to‑text/text‑to‑speech.
• Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and Big Query, implementing IAM, VPC design, encryption, multi‑region high availability, and Infrastructure as Code (Terraform) to support enterprise‑grade customer experience platforms.
• Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills‑based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud‑based solutions.
• Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
• Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and Tensor Flow into production systems.
• Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.
• Experience with Agile development, CI/CD, Dev Ops, and observability.
• Hands‑on experience with Kafka, relational databases, and/or No
  
  SQL databases.
• Understanding of data structures, algorithms, and design patterns.
• Proactively identifies continuous improvement opportunities beyond the obvious.

• 4+ years of experience.
• CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML (Sarima/Prophet), Release Management (Maven/Git).

• Understanding of model lifecycle.
• Good knowledge of data structures, algorithms, and design patterns.