Sr. Platform Engineer II- Copilot

Job Description

Senior Copilot Studio Engineer II – BPM Enablement Platform Team

Location:

Charlotte, NC or Newport Beach, CA. Onsite four days per week, flexible work‑from‑home on designated flex days. Complimentary parking, catered lunch.

• Lead design, build, and deployment of Microsoft Copilot Studio agents supporting enterprise business processes and automation use cases.
• Own solution design for complex use cases, including multi‑system integrations using Power Automate, APIs, data sources, and enterprise identity patterns.
• Partner with business product owners, process managers, and SMEs to clarify needs, facilitate workshops, and translate requirements into scalable Copilot solutions.
• Communicate effectively with business partners—setting expectations, explaining tradeoffs, and presenting options in business‑friendly terms.
• Define and promote reusable prompts, topics, actions, and implementation patterns; contribute to platform standards, documentation, and runbooks.
• Ensure solutions adhere to Pacific Life AI governance, SDLC controls, security, privacy, and risk management practices.
• Develop and execute testing strategies covering functionality, performance, reliability, risk, bias identification, and user experience.
• Provide technical leadership through code reviews, mentoring, and guidance to engineers and citizen developers (as applicable).
• Support adoption through demos, enablement materials, office hours, and stakeholder feedback loops.

• 8+ years of experience in application development, automation, or AI/low‑code solution engineering.
• Hands‑on experience with Microsoft Copilot Studio (required).
• Strong experience with Power Platform technologies (Power Automate, Power Apps) and enterprise integrations.
• Proven ability to work independently with minimal guidance and act as a resource for colleagues; may lead functional teams or projects.
• Strong communication and relationship skills—able to engage business partners with empathy, clarity, and professionalism.
• Experience working within governed enterprise environments (SDLC, change management, security reviews).
• Strong problem‑solving skills and comfort navigating ambiguity across cross‑functional stakeholders.

• Experience designing copilots with responsible AI considerations (e.g., safety boundaries, grounding, evaluation, and monitoring).
• Experience establishing standards/patterns and driving adoption across multiple teams.
• Experience integrating with AI services and enterprise APIs (e.g., Azure OpenAI, internal services) and supporting production‑grade operations.
• Demonstrated ability to facilitate working sessions and influence outcomes with both technical and non‑technical audiences.

• Medical, Dental, Vision, and Well‑Being Reimbursement Account for self or eligible dependents.
• Generous paid time off options: PTO, holiday schedules, and financial planning time off.
• Paid parental leave and adoption assistance program.
• Competitive 401(k) savings plan with company match and additional contribution regardless of participation.
• Base Pay Range: $ – $ (actual compensation depends on experience and location).

Piscesh Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.