Senior Platform Engineer – ServiceNow
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Software Development
Software Engineer, Software Architect, Backend Developer, Senior Developer
Job Description & How to Apply Below
- Serves as the technical steward of the Service Now platform as an enterprise-grade engineering product
- Owns the stability, scalability, and performance of the platform under concurrent delivery demand
- Ensures consistently high availability, adherence to defined service-level objectives for latency and reliability
- Conducts clean upgrade and release cycles free of critical regressions
- Defines and enforces instance health standards, upgrade governance, and application architecture practices
- Performs problem tracking, root cause analysis, and resolution for highly complex issues across the Service Now platform
- Leads and manages the Service Now platform experience, overseeing teams responsible for development
- Owns platform health and performance, defining and maintaining availability, latency, and reliability targets (SLOs)
- Provides technical consultation on complex platform engineering challenges
- Leads large-scale platform initiatives, including upgrades and regression testing
- Establishes and enforces platform standards, including security and engineering rigor
- Designs and enables scalable Service Now solutions
- Implements platform observability, monitoring, and performance optimization capabilities
- Interprets business and technical challenges, recommending innovative Service Now solutions
- Collaborates with internal stakeholders and external vendors to enhance platform capabilities
- Mentors and develops less experienced team members
- May manage a team and drive accountability for Service Now platform delivery
- Bachelor’s degree in Computer Science, Software Engineering, or related field
- Minimum of 7 years of professional experience in software development
- Deep knowledge of multiple programming languages, software architecture, and design principles
- Deep understanding of software development lifecycle, testing, deployment, and security practices
- Deep expertise in Service Now platform administration and development (preferred)
- Experience with Service Now upgrades and Automated Test Framework (ATF) (preferred)
- Platform performance optimization experience (preferred)
- Experience with observability and telemetry (preferred)
- Knowledge of Service Now security architecture (preferred)
- Experience in regulated environments (SOX/FFIEC) (preferred)
- API design and integration experience (preferred)
Position Requirements
10+ Years
work experience
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