ServiceNow UI Developer​/UI Builder Specialist

Service Now UI Developer / UI Builder Specialist Overview

Our client is seeking a Service Now UI Developer to design, build, and enhance modern user experiences across the Service Now platform. This role sits at the intersection of front‑end development and platform customization, with a primary focus on UI Builder, configurable work spaces, Service Portal, and Next Experience‑based.

The ideal candidate combines strong Service Now development fundamentals with practical UI/UX judgment. This person should be comfortable translating business requirements into clean, responsive, and user‑friendly experiences that align with Service Now best practices and support enterprise workflows.

• Design and develop custom UI experiences using Service Now UI Builder, Service Portal, and the Now Experience framework.
• Build and configure configurable work spaces and custom workspace pages tailored to different user groups and business processes.
• Create reusable components, page templates, and interface patterns that improve consistency and scalability across the platform.
• Integrate front‑end components with Service Now data, APIs, and workflows to deliver context‑aware user experiences.
• Partner with stakeholders, business analysts, architects, and platform developers to gather requirements and translate them into technical UI solutions.
• Support UI‑related configuration across forms, catalog experiences, widgets, client‑side behavior, and platform navigation where needed.
• Optimize applications for usability, accessibility, responsiveness, and performance across devices and user personas.
• Troubleshoot defects, resolve UI performance issues, and stay current on Service Now release updates tied to Next Experience and UI Builder capabilities.

• 4+ years of hands‑on Service Now development experience, including meaningful experience focused on UI customization and front‑end development within the platform.
• Proven experience with Service Now UI Builder, configurable work spaces, and modern Next Experience‑based interfaces.
• Strong proficiency in JavaScript, HTML5, and CSS3, with the ability to develop and troubleshoot custom UI behaviour.
• Experience working with Service Now APIs, client‑server interactions, and data integration patterns such as Glide Ajax and platform data resources.
• Familiarity with Service Portal, widgets, catalog‑related UI components, and legacy‑to‑modern UI transition considerations.
• Solid understanding of Service Now platform architecture, application structure, and deployment practices.
• Experience working in Agile delivery environments and collaborating through tools such as Git and Jira.

• Service Now certifications such as CSA required or strongly preferred, with CAD or additional platform certifications viewed favorably.
• Exposure to UX/UI design practices, including wire framing, component thinking, accessibility awareness, and design collaboration in tools such as Figma.
• Experience with integrations, Flow Designer, App Engine Studio, or broader platform automation work beyond the UI layer.
• Experience supporting employee, agent, customer, or service operations workspace use cases in enterprise environments.

• Service Now UI Builder, configurable work spaces, and Next Experience components.
• Service Portal Designer and portal widget customization tools.
• Service Now Studio, App Engine Studio, and Flow Designer.
• JavaScript, HTML5, CSS3, Git, and Jira.
• Optional productivity tools such as Xplore Developer Toolkit or browser‑based Service Now developer utilities.