Senior ServiceNow Platform Engineer

Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

The Senior Service Now Platform Engineer is responsible for the engineering, operations, administration, automation, reliability, and continuous improvement of the enterprise Service Now platform. This role serves as a senior technical contributor responsible for designing, implementing, operating, and maintaining scalable platform solutions while driving automation, operational excellence, and modern software delivery practices.

The successful candidate will have hands-on experience managing, administering, and engineering Service Now platforms in large enterprise environments, leveraging modern CI/CD pipelines, source control, automated testing, infrastructure integrations, and platform automation to improve delivery speed, quality, security, and operational stability. The role partners closely with product owners, architects, security teams, infrastructure teams, operations teams, and application development teams to deliver secure, resilient, and scalable platform capabilities.

• Engineer, support, and continuously improve the Service Now platform and associated applications.
• Design and implement scalable automation solutions using Flow Designer, Integration Hub, APIs, and platform-native capabilities.
• Build and maintain modern CI/CD pipelines supporting source control, automated deployment, automated testing, and release governance.
• Develop and maintain platform integrations using REST APIs, web services, and integration frameworks.
• Partner with development teams to establish engineering standards, reusable patterns, and platform best practices.
• Implement automated testing and quality controls utilizing Service Now Automated Test Framework (ATF) and related validation capabilities.
• Support platform upgrades, patching, release management, and environment strategy.
• Monitor platform performance, reliability, and operational health while driving continuous improvement initiatives.
• Troubleshoot complex technical issues across platform configurations, integrations, workflows, and automation solutions.
• Collaborate with cybersecurity, risk, and compliance partners to implement secure platform controls and regulatory requirements.
• Participate in platform modernization initiatives focused on automation, developer enablement, and operational efficiency.
• Mentor junior engineers and contribute to engineering documentation, standards, and knowledge sharing.
• Perform day-to-day Service Now platform operations and administration, including system health checks, configuration management, user and access support, environment maintenance, and operational runbook execution.
• Respond to platform alerts, incidents, and service degradation events; triage issues, coordinate resolution, document root cause, and implement corrective actions to improve platform stability.
• Perform approved platform changes, releases, configuration updates, and operational maintenance activities in alignment with change management, risk, and compliance requirements.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hub locations.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
• Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
• Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
• Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.
• Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
• Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and…