ServiceNow Architect

Title:
Service Now Architect

Location:
Charlotte, NC (Need Onsite day 1, Hybrid 3 days from office)

Position type: W2 contract

We are seeking a highly skilled and experienced Architect Service Now SPM to configure and enhance the Service Now platform to support enterprise needs.

The ideal candidate will take a leadership role in designing solutions across modules such as CMDB, Service Portfolio Management (SPM), Software Asset Management (SAM), Application Portfolio Management (APM)/EA
, ensuring alignment with best practices and organizational standards.

• Architect, design, configure, and implement Service Now modules including CMDB, SPM, SAM, APM/EA.
• Customize and extend platform capabilities utilizing scripting, automation, APIs, and other Service Now development best practices.
• Develop and manage integrations with external systems such as SAP Ariba, cloud platforms, messaging systems, and other enterprise tools.
• Implement and maintain CMDB health and accuracy through normalization, reconciliation, and data certification processes.
• Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices.
• Support the creation, execution, and validation of test cases for UAT, SIT, and production releases.
• Collaborate closely with architects, business analysts, and client SMEs to gather requirements and propose scalable technical solutions.
• Develop comprehensive technical documentation, runbooks, deployment guides, and support materials.
• Provide technical guidance and mentorship to junior developers, ensuring adherence to architectural standards and coding best practices.
• Participate in deployment planning, cutover activities, and post-go-live stabilization to ensure smooth transitions and ongoing platform stability.

• Proven experience as a Service Now developer, with strong knowledge of SPM, CMDB modules.
• Extensive experience designing, configuring, and customizing Service Now applications.
• Strong scripting and automation skills (JavaScript, REST APIs, SOAP, etc.).
• Experience with integrations involving third-party systems such as cloud services and enterprise applications.
• Knowledge of CSDM standards and best practices for configuration management.
• Strong problem‑solving skills and attention to detail.
• Excellent communication skills with ability to collaborate across technical and business teams.
• Service Now certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or other relevant certifications) are highly desirable.

• Experience with cloud platforms (AWS, Azure, Google Cloud) integration.
• Familiarity with Service Now’s Orchestration and automation capabilities.
• Knowledge of enterprise architecture and ITSM best practices.