Sr. ServiceNow Platform Engineer​/Architect

Sr. Service Now Platform Engineer/Architect

The Sr. Service Now Platform Engineer/Architect is responsible for architecting, designing, and delivering scalable, secure, and high-performing Service Now solutions that drive business transformation, operational excellence, and digital innovation. This role serves as a technical leader, leveraging advanced software engineering expertise and deep knowledge of the Service Now platform to develop innovative solutions, establish engineering standards, and influence technical strategies across multiple teams.

Working closely with product partners, business stakeholders, and engineering teams, the engineer translates complex business requirements into sustainable Service Now capabilities that improve efficiency, reliability, user experience, and enterprise service delivery. The role also champions the adoption of emerging Service Now AI capabilities, including intelligent automation, predictive insights, generative AI, and workflow optimization solutions that enhance business outcomes and employee productivity.

In addition to hands-on solution architecture and development, this role leads large and complex initiatives from concept through implementation, ensuring high-quality outcomes that align with enterprise objectives. The Sr. Service Now Platform Engineer/Architect provides ongoing technical guidance to engineering teams, promotes best practices through governance and design reviews, and evaluates emerging Service Now technologies and AI-driven innovations to support continuous improvement and platform evolution.

Success in this role requires the ability to solve complex technical challenges, influence technical direction, and bridge business and technology priorities while advancing the organization's Service Now strategy and overall technical capabilities.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Implements Service Now software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
• Adopts and refines advanced Service Now software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
• Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
• Leads the end-to-end technical design and implementation of scalable, secure, and highly available Service Now software solutions for the job area, producing patterns and examples that other technical professionals can follow.
• Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
• Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
• Evaluates emerging Service Now technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
• Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
• Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

Preferred Qualifications

• Professional Service Now certifications such as Certified Master Architect (CMA), Certified Technical Architect (CTA), Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD).
• Advanced knowledge of Service Now platform architecture, solution design, and enterprise architecture principles, with the ability to…