ServiceNow Assist Engineer

CTG is seeking to fill a Service Now Now Assist Engineer position for our client.

Onsite in Charlotte, NC;
New York, NY;
Phoenix, AZ; or Salt Lake City, UT

12 months

• Design, develop, implement, and optimize AI-powered experiences across the Service Now platform, with a primary focus on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, and Enterprise Risk.
• Design and implement Service Now Now Assist capabilities across IRM, Risk, Policy, Audit, Vendor Risk, Privacy, BCM, and Security Operations.
• Configure and customize AI Agents and Agentic Workflows to automate governance, risk, compliance, and business processes.
• Build conversational experiences using Now Assist Panel and Virtual Agent.
• Establish AI guardrails aligned with organizational security, privacy, compliance, and governance requirements.
• Design, develop, and deploy applications across the Service Now platform using deep platform and configuration expertise.
• Configure Service Now using platform-native capabilities whenever possible and develop reusable automation components following enterprise development standards.
• Support new capabilities during implementations, as well as production enhancements, architectural changes, medium- to high-complexity upgrades, and major Service Now releases.
• Support SDK and source-controlled development where appropriate.
• Develop workflow automation solutions that improve efficiency, accelerate compliance activities, and enhance employee experiences.
• Balance rapid delivery with long-term platform stability, performance, maintainability, and alignment with enterprise IT strategies.
• Collaborate with risk, compliance, security, privacy, business continuity, and IT stakeholders to translate business requirements into scalable Service Now and AI solutions.
• Explain AI capabilities, risks, and solutions to technical and non-technical audiences.
• Apply strong analytical and problem-solving skills to complex platform, workflow, and AI engineering challenges.
• Promote automation, continuous improvement, responsible AI adoption, and human oversight.

• Service Now platform development and configuration
• Service Now Now Assist
• Integrated Risk Management (IRM)
• Governance, Risk & Compliance (GRC)
• Business Continuity Management (BCM)
• Privacy and Enterprise Risk
• AI Agents and Agentic Workflows
• Generative AI
• Workflow Automation
• Platform Engineering
• Now Assist Panel and Virtual Agent
• AI governance, guardrails, and responsible AI practices
• Service Now SDK and source-controlled development
• Strong communication and collaboration skills
• Ability to explain complex AI and technical concepts to non-technical audiences

• Proven experience developing and configuring solutions on the Service Now platform.
• Experience implementing or supporting Service Now Now Assist and AI-powered capabilities.
• Experience with IRM, GRC, BCM, Privacy, Risk, or related enterprise governance and compliance processes.
• Experience designing AI Agents, Agentic Workflows, generative AI solutions, and platform-native automation.
• Experience supporting Service Now implementations, production enhancements, architectural changes, upgrades, and major releases.
• Experience working with technical and business stakeholders across risk, compliance, security, and IT organizations.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Experience establishing governance, security, compliance, and human-oversight controls for AI solutions is highly desirable.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• Equivalent combination of education, training, and professional experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any…