Senior AI​/ML Engineer; Python

Senior AI / ML Engineer (Python)

ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry.

Job location:

Charlotte, NC. We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.

Key Responsibilities:

• Architect and develop AI-driven IVR and conversational systems using Python
• Build NLP models for text classification and clustering to support intent detection and call routing
• Perform data analysis using SQL
• Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
• Lead development of Agentic AI workflows for multi-step customer interactions
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
• Partner with IVR platform, speech engineering, and product teams
• Mentor offshore and junior AI engineers

Requirements:

• 12+ years of experience in AI / ML
• Strong proficiency in Python
• Proven expertise in NLP, including:
  Text classification Clustering
• Strong experience in data analysis using SQL
• Hands-on experience with LLMs:
  Prompt engineering Evaluation frameworks Retrieval-Augmented Generation (RAG)
• Good to Have:
  Experience with Agentic AI and multi-agent orchestration
• Experience with LLMOps / MLOps in production environments
• Cloud Experience
• Libraries & Tools:
  Python / ML:
  Num Py, Pandas, Scikit-learn, XGBoost
• NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
• LLM Frameworks:
  Lang Chain, Llama Index, OpenAI SDK
• Agentic AI (Good to Have):
  Lang Graph, Auto Gen, CrewAI
• Data & SQL:
  Oracle, MySQL, SQL Alchemy
• Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
• LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow