Sr. Availability & Reliability Engineering Manager

Software Engineering Manager

Leads a small to midsized software engineering team, implementing and helping shape key elements of tactical and operational plans established by executive and senior leadership. Drives timely delivery of complex, scalable software solutions for CTO within defined scope and quality parameters, making informed day to day decisions to keep work on track. The Sr. Availability & Reliability Engineering Manager will lead a software engineering team responsible for building and advancing Availability & Reliability Engineering capabilities that improve system resiliency, reduce incident resolution times, and enhance operational excellence.

Drives the development of tooling, observability solutions, automation capabilities, and operational tooling for CTO while partnering with engineering, infrastructure, cloud, and architecture teams to identify systemic issues and improve technology health. Provides leadership, coaching, and talent development for engineering teammates, fostering a culture of accountability, continuous improvement, operational ownership, and engineering excellence. Translates strategic objectives into executable roadmaps that strengthen platform reliability, enable AI-driven operations, and accelerate delivery of resilient technology solutions.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Implements and helps refine tactical and operational plans for a software engineering team, translating strategies from senior leaders into clear objectives and day-to-day priorities for a small to midsized group.

2. Manages lower-level managers and experienced individual contributors responsible for designing, developing, testing, and deploying software solutions, ensuring work is delivered on time and to agreed scope and quality.

3. Applies and improves technology standards, governance practices, and engineering methods within the team, making moderate to significant enhancements to processes and ways of working.

4. Provides data and feedback to senior leadership on team performance and improvement opportunities, influencing how operational plans are adjusted and executed.

5. Develops and coaches managers and senior individual contributors, setting expectations, providing regular feedback, and reinforcing a collaborative, results-oriented engineering culture.

6. Leads process, tooling, and system improvements within the team, using metrics and retrospectives to streamline workflows, reduce waste, and increase reliability of delivery.

7. Ensures effective risk management and adherence to regulatory and policy requirements for software development and deployment in the team's scope, coordinating with partner teams to resolve issues within defined guidelines.

Qualifications Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in Computer Science, Software Engineering, or related field.

2. Minimum of 7 years of professional experience in software development, with significant leadership experience.

3. Advanced management and leadership experience leading teams.

4. Developing expertise and knowledge of software architecture, development lifecycle, and technology strategy.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings…