ServiceNow Architect

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking a Service Now Architect with 10 years of hands-on experience building, configuring, and optimizing enterprise Service Now solutions across ITSM, HRSD, and SPM. This role will be a core technical contributor on high-priority Service Now implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented, delivery-focused developer who can independently own complex development work streams, mentor junior developers, and collaborate closely with architects and project leads to bring scalable Service Now solutions to life.

• Design, build, and configure Service Now applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and scriptincludes.

• Develop and maintain
  
  Flow Designer automations,Integration Hubspokes, and custom REST/SOAP integrations with third-party enterprise systems.

• Build and optimize
  
  Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.

• Implement and maintain
  
  Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.

• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.

• Manage update sets, scoped application development, and deployment across development, test, and production Service Now instances.

• Perform code reviews and enforce development standards, ensuring adherence to Service Now best practices and client governance frameworks.

• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecksidentifiedduring testing cycles.

• Monitor platform health,identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.

• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.

• Develop andmaintainintegrations between Service Now and HR systems (Workday, SAP Success Factors), ITSM tooling, LDAP/AD, and enterprise middleware.

• Build andmaintainimport sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.

• Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations.

• Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability.

• Work closely with the Service Now Architect to translate solution designs and technical specifications into production-ready implementations.

• Participate in Agile ceremonies - sprint planning, stand-ups, retrospectives - and contribute toaccurateeffort estimation and sprint commitments.

• Mentor junior and mid-level developers…