Transportation Services Supervisor

Transportation Services Supervisor Position Information

• Vacancy Open to:
  All Candidates
• Employment Type:
  
  Permanent
  - Full-time
• Hours per week: 40
• Months per year: 12
• Position Number: 010228
• NC Salary Grade Equivalency: NC09
• Classification
  
  Title:
  
  University Program Associate
• Working Title:
  
  Transportation Services Supervisor
• Salary Range: $40,350 - $50,036
• Anticipate Hiring Range: $40,350 - $50,036
• FLSA Status:
  Non Exempt
• Division:
  Business Affairs
• Department:
  Business Services (Adm)
• Work Unit:
  Parking
• Work Schedule:
  
  2:00 pm - 11:00 pm, Monday
  - Friday, with weekend and other, mandatory hours as necessary based on business needs.

The Transportation Supervisor serves as part of the Transportation unit within the Parking and Transportation Services department, with responsibility for oversight of transportation-related programs and services supporting the UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point disability transportation service for eligible program members, including students, faculty, staff and University guests;
Niner Transit, a fare-free transit bus service that transports community members around campus; a shared-bike and scooter program, intended to provide an alternative mode of transportation around campus; chartered, fixed-route and special event transportation, on and off campus; bicycle lockers. This position supervises a specific shift's operations and staff, and coordinates the day-to-day activities - ensuring all program standards are effectively and efficiently met.

Serves as the primary point-of-contact for customer service-related issues and manages account information related to the various programs supported. As the scope of work continues to expand, additional duties and responsibilities may be assigned by the Assistant Director for Transportation or their designee.

Required

Minimum Qualifications:

Bachelor's degree, or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Note:

Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through either years of education OR years of directly related experience, OR a combination of both.

• Supervise and lead staff on your shift to help ensure University and departmental standards and expectations are met
• Manage employees' work time and time off requests in time-keeping programs: KRONOS, Web Time Entry, and Humanity
• Ensure proper staff coverage is scheduled for regular work shifts, chartered and fixed-route services, special events, activities, and functions
• Set a do-as-I-do by your willingness to perform any task that you expect of your staff
• Create performance plans that enforce University and departmental goals, and review each employee's performance with them at the end of the cycle
• Recruit, train, orient, and mentor new employees to set service and program expectations, including specific program information related to Niner Paratransit, Niner Rides, and Niner Transit, customer service, policies and regulatory standards, and other department-set priorities
• Conduct disciplinary actions for employee performance issues in accordance with policies and procedures
• Retrain and coach existing employees during incidences of poor performance to help keep expectations in focus
• Serve as a main point of contact for our customers, both internal and external, and provide exceptional levels of service in everything you do
• Monitor and track customer feedback to help ensure proper levels of service are being provided
• Serve as the primary point-of-contact for customer inquiries, feedback, and complaints, and work with staff and department leadership to modify employee performance to better meet the community's needs
• Attend University-led informational sessions like SOAR, Admitted Student Day, and other related department interest sessions to provide program and service information to campus community members and their families
• Explain policy, procedures, and regulatory-governance information to customers to better set expectations related to the transportation services our unit supports
• Identify service issues, safety related concerns, and areas of improvement, and make recommendations on how to better support our customers
• Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members.
• Advocate and promote transportation programs through your professional relationships and dealings with campus partners
• Supervise all day-to-day operations, programs, and services supported by the Transportation unit, including Niner Transit, Niner Paratransit, e-scooters and pedal-assist bicycles, bicycle lockers, chartered and special event transportation requests, bus advertising, and all other transportation-related services.
• Coordinate with the operator of Niner Transit regarding…