DMV – Examiner Driver License - Extended - Charlotte East

Position: DMV – Examiner I Driver License - Extended Hours - Charlotte East
Agency Dept of Transportation Division Job  Classification Title Program Coordinator I (NS)
Position NumberGradeNC
08

About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work Knowledge

Skills and Abilities

/Management Preferences Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This position is located at the Charlotte East Driver’s License Office at 6635 Executive Circle, Suite 130, Charlotte, NC 28212.Selected Driver License Offices operate extended business hours to better serve North Carolina customers. Employees assigned to these offices work a flexible schedule that supports operational and customer service needs.

Candidates hired through this posting will typically work Tuesday through Saturday, 8:00 a.m. to 5:00 p.m. Work schedules may be adjusted based on staffing levels, customer demand, office operations, and other business needs. Candidates selected for this position will report to DMV Headquarters in Rocky Mount, NC Monday – Friday, 8:00am – 5:00pm the first week of employment and as needed to complete their training in the weeks following.

Employees assigned to an Extended Hours Driver License Office are eligible to receive shift premium pay equal to 10% of their regular hourly rate for qualifying hours worked.

This position is part of the Driver License Associates Program, the hiring rate for this position is $47,255. All Driver License Examiner I (DLE I) recommended candidates will be offered a hiring salary of $47,255. After successful completion of 12 months in the position, the employee will be moved to $49,618 if they have completed all the required training for a DLE, have at least a “meets expectations” on their performance review and does not have any active disciplinary actions.

After successful completion of 18 months in the position, have at least a “meets expectations” on their performance review and does not have any active disciplinary actions, they will graduate from the Driver License Associates Program and become a Driver License Examiner for North Carolina with a new annual salary of $51,980.NCDMV is centered on becoming an exceptional customer service organization and a great place to work.

This transformation is an ongoing, iterative effort to realign staffing levels, improve service accessibility, reduce excessive wait times, and ensure customers can receive services where they live. Using a data driven methodology, NCDMV deploys staff across its statewide footprint, expands service hours in underserved areas, prioritizes staffing relief for high demand offices, and invests in new or expanded facilities where population growth has outpaced capacity.

NCDMV is committed to:

Identify customer barriers and recommend process improvements.

Support digital modernization initiatives through testing new workflows and technology.

Promote self-service and alternative service options when appropriate.

Participate in continuous improvement activities.

Support collection of customer feedback.

Maintain operational readiness before opening each day.

Participate in cross-training to improve office flexibility.

DMV achieves its values of empowerment, agility, service, and efficiency by fostering collaboration, continuously improving work processes, delivering exceptional customer service, and responsibly stewarding public resources.

The Examiner I – Driver License position requires a strong customer-first mindset, ensuring every transaction delivers timely, respectful, and accurate service while identifying opportunities to enhance service delivery and streamline office operations. This includes anticipating customer needs, recognizing and addressing concerns before they escalate, providing clear guidance to help customers…