Assistant Field Operations Supervisor, Paratransit Supervisor

## Assistant Field Operations Supervisor, Paratransit Supervisor Apply:
No

Da (North Davidson):
Full time:
Posted Yesterday:
End Date:
October 22, 2026 (19 days left to apply):
JR104026

Department:
Charlotte Area Transit System Department Salary: $57,726.00 - $82,981.69 Commensurate with Experience
* Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.
** This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‐term investment in mobility.

It’s an important and exciting step forward for transit in our region.
** Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service.

If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.
** The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.
*** SUMMARY
* * The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor responsible for supervising drivers while operating service in the field. This position is responsible for directing the day-to-day operations for delivering all scheduled services. They are also responsible for assuring all policies are followed by paratransit operators. The position will also performs audits and completes investigations of accidents and/or personnel.
** Major

Duties and Responsibilities:

*** Monitoring operator schedules, daily attendance and recording of work
* Monitor employee hours and process payroll reports
* Perform annual reviews with operators based on their performance
* Resolving customer complaints for both external and internal customers
* Promptly addressing any field problems such as accidents, breakdowns, and delays
* Maintaining a daily Log of occurrences
* Maintaining customer service goals as established by management
* Performing supervisory responsibilities including completing audits, providing feedback and recommendations for developmental training
* Issuing written citation reports
* Audits and inspects vehicles and facilities for safety
* Communicates information via two-way radio from remote locations
* Investigating and completing Accident/Incident Reports
* Ensuring that drivers follow all safety rules and regulations
* Must have a working knowledge of Worker’s Compensation Procedures
* Interacts with and assists transit passengers
* Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation
* Maintains confidentiality of all information
* Assists drivers and other Road Supervisors with customer assistance and roadside problems
* Maintains an effective working…