Customer & Warehouse Operations Associate

Columbus, United States | Posted on 01/30/2026

The Customer Experience Associate delivers exceptional customer service while supporting branch sales enablement and warehouse operations. This role serves as a key link between customers, sales, vendors, and internal teams—ensuring accurate order processing, strong lead management, CRM/ERP discipline, and a smooth, professional customer experience.

This is not a desk-only position. The role requires frequent, hands‑on physical work in a warehouse environment, including lifting and moving heavy equipment and materials.

If you enjoy staying active, working with your hands, and being part of a fast‑paced, team‑oriented environment — this could be a great fit.

• Assist customers at the counter, phone, and email
• Process orders, quotes, returns, and warranty claims
• Triage and route inbound leads; track follow‑ups in CRM/ERP
• Maintain accurate customer and sales records
• Support sales documentation and quote‑to‑order coordination
• Pick, pack, receive, and stock inventory
• Maintain a clean and safe showroom and warehouse

• Receive and unload shipments (multiple skids at a time)
• Manually lift and move:
  • Spools of wire
  • Cases of equipment
• Pick, pack, and stage customer orders
• Stock inventory on shelving
• Maintain a clean, organized, and safe warehouse environment
• Assist with general branch operations as needed

• Full time availability for 8 hour shifts Monday - Friday, between the hours of 7:30am - 5:30pm
• Strong customer service and communication skills
• Comfortable working in both customer‑facing and warehouse environments
• Detail‑oriented with accurate data entry skills
• Able to work independently and as part of a team
• Comfortable using Microsoft Office and CRM/ERP systems
• Reliable, dependable, and willing to pitch in wherever needed

• High school diploma or GED required
• Strong communication and customer service skills

• Frequently lift 40–70 lbs
• Move and shelve heavy equipment manually