Operations Specialist

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Operations Specialist , you will support key customer accounts within RXO’s 4PL Warehouse organization. This role is highly customer-facing and plays a critical part in ensuring daily warehouse operations run smoothly, service levels are met, and customer expectations are exceeded. You will act as a central point of coordination between customers, warehouse partners, and internal RXO teams.

What Your Day-to-Day Will Look Like Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution

Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity

Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment

Maintain accurate customer and operational data across systems, including warehouse management and reporting tools

Communicate operational updates, risks, and exceptions to customers and internal stakeholders

Investigate and help resolve inventory discrepancies, shortages, damages, and service issues

Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed

Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIsAssist with process improvements, documentation, and operational best practices to improve service consistency and efficiency

At a Minimum, You’ll Need1 year of experience in logistics, warehouse operations, supply chain, or a related operations role General knowledge of warehouse or transportation operations

Strong communication skills and comfort working directly with customers

Ability to manage multiple priorities in a fast-paced environment

It’d Be Great If You Also Have High school diploma or equivalent (associate or bachelor’s degree a plus)
Experience supporting customer accounts or client-facing operations

Familiarity with warehouse management systems (WMS), transportation systems, or operational reporting tools

Experience documenting processes or preparing routine operational reports

Ability to apply common-sense problem solving to written, verbal, or diagram-based instructions

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)
Career and Leadership Development Programs Paid time off, company holidays, and volunteer days

Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
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