Medical Office Manager

The University of Virginia's number one ranked Department of Student Health and Wellness (SHW) provides a comprehensive range of medical, mental health, well‑being, and disability support services to all enrolled undergraduate and graduate students. The University of Virginia’s Medical Services, a unit within the Department of Student Health and Wellness, is seeking a Medical Office Manager.

The Medical Office Manager oversees a team of Medical Office Coordinators, providing training, troubleshooting, advising, and performance management. The role serves as a liaison to Medical Services leadership, offering recommendations for hiring, performance management, and discipline.

• Create daily, weekly, and monthly schedules for medical office coordinators to ensure adequate coverage.
• Review timesheets and document unplanned leave along with approved leave on the Admin Outlook calendar.
• Change and update provider schedules in Medicat with appropriate approval, including creation of scheduling blocks, lunches, meetings, etc.
• Supervise and coach medical office coordinators in performing customer service duties, including answering telephones, patient check‑in, referrals, radiology, and appointment scheduling.
• Provide back‑up support to medical office coordinators when volume and staffing require.
• Work on special projects as requested by leadership.
• Assist in communicating policies and protocols to medical office coordinators.
• Provide input to the Director of Nursing Services on staff performance.
• Process referrals to outside providers based on requests from Student Health and Wellness clinicians.
• Enter referral data into the referral database and keep the referral contact list current.
• Ensure that employees receive constructive feedback in interim and during annual evaluations, documenting performance conversations with staff that are timely and specific.
• Provide staff meetings to educate and inform staff and to receive feedback.

In addition to the above job responsibilities, other duties may be assigned.

• Education:
  
  Bachelor’s degree in an appropriate area of specialization, or an equivalent combination of accreditation, education, and experience in lieu of a degree.
• Experience:
  
  2+ years of relevant professional experience.

This is primarily a sedentary role involving extensive use of desktop computers. Occasional travel may be required to attend meetings or programs.

The anticipated hiring range for this position is $25–$32 per hour, commensurate with qualifications and experience. The position is located on the UVA Grounds in Charlottesville, VA. This is a nonexempt-level, benefited position and is an in‑office role. The selected applicant will be required to pass a criminal background check and drug screen. This position does not sponsor applications for immigration now or in the future.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.