Workforce Development Operations Support Specialist
Listed on 2026-09-26
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Administrative/Clerical
Office Administrator/ Coordinator, Education Administration, Clerical, Business Administration
The Workforce Development Operations Support Specialist provides administrative, logistical, registration, data, and systems support for Piedmont Virginia Community College's Workforce Development programs, ensuring efficient day-to-day operations, accurate data management, high-quality student service, and compliance with institutional, state, and funding requirements. The Specialist serves as a senior operational resource for student registration and funding, course and class setup, WES administration, data integrity, and reporting, supporting open-enrollment and contract and corporate training.
The Specialist is Workforce Development's primary functional resource for the Workforce Enterprise System (WES) and primary operational liaison with Marketing and Communications for ensuring that program, course, schedule, and registration information presented on the college website is accurate, current, and aligned with approved Workforce Development offerings.
Duties and Responsibilities- Assists with enrollment of students into Workforce Development programs, guiding prospective students through enrollment and funding processes
- Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions
- Serves as an escalation resource for complex registration, funding, payment, and eligibility issues
- Enters and validates course grades, credentials, completion information, and other required student records
- Documents enrollments, progress, and payments for Fast Forward, G3, FANTIC, and other funding programs
- Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, and related information in WES
- Produces and validates operational data and reports related to enrollment, fill rates, registration, completion, and credentials
- Knowledge of the role of workforce development within the college community and the services provided
- Knowledge of enrollment processes and workflows
- Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills
- Proficiency in Microsoft Office, including Word, Excel, and Power Point
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