Automotive Service Manager

Malloy Ford, an automotive dealership in Charlottesville, VA, is seeking a driven and experienced Automotive Service Manager to lead our high‑performing service department. In this role, you’ll be responsible for managing day‑to‑day service operations, mentoring the service team, ensuring customer satisfaction, and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer‑first mindset and a solid background in dealership service operations.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

• Competitive salary with performance bonuses, depending on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and services
• Continued training and development opportunities
• Positive and professional dealership culture

• Oversee all service department operations, including scheduling, customer service, technician performance, and workflow efficiency
• Supervise and ensure the success of all warranty processes, maintaining compliance with manufacturer standards and maximizing warranty revenue.
• Support and oversee the dealership’s Mobile Service Team to ensure efficient, high‑quality off‑site service operations.
• Hire, train, and manage service advisors and technicians
• Ensure a high level of customer satisfaction and resolve any escalated issues
• Monitor department profitability and manage budgets, labor hours, and parts inventory
• Collaborate with parts, sales departments, office, and body shop for optimal dealership performance
• Enforce safety protocols and compliance with manufacturer and company policies
• Maintain accurate service records, reports, and customer communication
• Implement and monitor KPIs to ensure department goals are met or exceeded
• Promote a culture of accountability, professionalism, and continuous improvement
• Mentor and develop service department staff to promote continuous learning, growth, and overall team performance.

• Previous experience at a Ford dealership preferred
• Previous experience as an Automotive Service Manager preferred
• High school diploma or equivalent required; post‑secondary education preferred
• Previous experience as a Service Manager or in a senior service role required
  
  Proven track record of success in an automotive dealership environment
• Excellent leadership, communication, and organizational skills
• Proficient in DMS systems and dealership software (CDK, Reynolds & Reynolds, Auto Mate, Xtime, Guest
  
  XP)
• Strong understanding of automotive repairs, service processes, and warranty procedures
• Valid U.S. driver’s license with a clean driving record

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.