Client Success Manager

About Tribunus Health

A 2025 Modern Healthcare ‘Best Place to Work’, Tribunus Health partners with leading specialty medical groups and healthcare organizations to improve financial performance and operational efficiency—specializing in payer contracting, reimbursement optimization, and high-touch client service. Our clients trust us with their most mission‑critical revenue processes. We honor that trust by being proactive, data‑driven, and relentlessly client‑focused.

The Client Success Manager ensures that trust deepens over time, driving value realization, retention, expansion, and advocacy across a portfolio of sophisticated healthcare clients.

You will own the post‑sale relationship for assigned accounts, acting as the primary voice of the customer within Tribunus. This includes communicating measurable outcomes, proactively identifying and resolving client concerns or complaints, and ensuring clients clearly understand and realize the full value of their engagement with Tribunus.

You’ll serve as a strategic partner to physicians, CFOs, revenue‑cycle leaders, and administrators, while also owning the process for managing any deviations from a client’s statement of work (SOW), ensuring alignment, documentation, and clear communication when scope, timing, or expectations shift. Your role is critical to maintaining trust, mitigating risk, and supporting strong financial results and future opportunities for growth.

The ideal candidate pairs deep healthcare domain knowledge with an analytical mindset and an executive‑ready communication style, bringing clarity, accountability, and client advocacy to every engagement.

• Serve as the primary point of contact related to client’s agreement with Tribunus for all assigned accounts, from initial launch through renewal and long‑term partnership.
• Build deep, trusted relationships with physicians, CFOs, account teams, and administrative leaders.
• Run structured Executive Business Reviews with performance metrics, ROI storytelling, and forward‑looking recommendations.
• Handle client escalations, lead client‑Tribunus engagement agreement conversations and amendments, and high‑stakes client conversations with composure and clarity.

• Ensure every client sees and understands the measurable business impact of Tribunus—better rates, contractual protections, and more predictable revenue.
• Deliver clear, concise, data‑backed insights that reinforce value and strengthen confidence.
• Monitor, prepare materials for and participate in renewal efforts by identifying opportunities.
• Maintain high client satisfaction and retention across your portfolio.

• Utilize a consultative sales mindset to identify and drive upsell and cross‑sell opportunities:
  • Additional service lines
  • New geographic expansions
  • Additional payer contracts
  • Deeper analytics support
  • Contract extensions
• Own pricing for expansion and enrollment‑driven upsells in partnership with BD and leadership, clearly articulating the why behind pricing decisions and ensuring proposals reflect account performance, scope, and ROI.
• Proactively monitor account KPIs and revenue dashboards to identify pricing risks and growth opportunities, driving timely adjustments and ensuring follow‑through across internal teams.
• Track growth initiatives and ensure follow‑through across internal teams.

• Work closely with Financial Operations, Account Services, and BD to deliver a seamless client experience.
• Translate client needs, risks, and strategic shifts into actionable internal insights.
• Provide leadership with visibility into account financial health, engagement performance, and emerging market trends.

• 5–7 years of experience in client success/customer success or account management.
• Strong understanding of healthcare finance, medical group operations, or revenue cycle/payer contracting.
• Proven ability to manage complex client relationships with multiple stakeholders.
• Exceptional executive communication—clear, structured, persuasive.
• Analytical mindset with the ability to interpret data…